Warranty Specialist

3 weeks ago

Gurugram Gurugram India noon Full time

Job Description

Job Title: Warranty Executive

Location: Gurgaon, India

Reporting to: Team Leader, Warranty and After Sales

About noon

We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Warranty Executive who can help us move even faster.

noon's mission: Every door, every day.

Job Description

We are seeking a meticulous and customer-focused Warranty Claims Executive to join our team. The Warranty Executive will be responsible for managing warranty claims, ensuring timely resolutions and providing outstanding customer service throughout the process.

Responsibilities

You will:

- Receive and review warranty claims submitted by customers through various channels, including email, phone, and online platforms.
- Verify customer eligibility for warranty coverage based on established policies and procedures.
- Communicate effectively with customers to gather necessary information and documentation.
- To process claims efficiently.
- Collaborate with internal teams, including customer service, sales, and product management.
- To address warranty-related issues and resolve customer concerns.
- Document all interactions and resolutions accurately in the company's database or CRM system.
- Coordinate with external vendors or manufacturers to facilitate product inspections, repairs, or replacements as needed.
- Follow up with customers to ensure satisfaction with the resolution of their warranty claims.
- Identify trends or patterns in warranty claims to recommend improvements in product quality or customer service processes.
- Assist in developing and implementing warranty policies and procedures to streamline claim processing and enhance the overall customer experience.
- Stay updated on product specifications, warranty terms, and industry standards to provide accurate information and advice to customers.

Qualifications Required

- Bachelor's degree in business administration, customer service, or related field preferred.
- Proven experience in customer service, preferably in a warranty claims or after-sales support role.
- Strong communication skills, both written and verbal, with the ability to effectively interact with sellers service centers and internal teams.
- Excellent problem-solving and decision-making abilities, with a keen attention to detail.
- Proficiency in using CRM software or other customer service tools to manage and track warranty claims.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Knowledge of e-commerce platforms and online retail operations is a plus.
- Commitment to providing exceptional customer service and ensuring customer satisfaction.
- Flexibility to adapt to changing priorities and business needs.
- Positive attitude and willingness to go above and beyond to meet customer needs.

Who will excel

- We're looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.

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