▷ [Immediate Start] Product Experience Specialist (Customer Service)
3 weeks ago
Job Description Company Description At EDT, Our mission is to reimagine the daily devices in our life for the present & for the future. To spark joy in the daily humdrum of our lives with design & seamless tech. To make your everyday extraordinary. Role Description This is a full-time, on-site role located in Mumbai for a Product Experience Specialist (Customer Service). The specialist will handle day-to-day tasks related to customer inquiries, providing product-related information, and offering support to ensure customer satisfaction. Daily responsibilities include managing customer service operations, collaborating with product specialists to resolve issues, and using analytical skills to understand and enhance the customer experience. The role also involves communication and sales duties to promote and support EDT's products. Key Responsibilities: 1.Manage and resolve customer queries via email, phone, live chat, and social media within defined SLAs. 2. Support customers during the pre-purchase phase with product guidance and recommendations. 3. Troubleshoot product issues, guiding customers through resolution steps and coordinating with service/repair partners. 4. Handle warranty claims, replacements, and returns in line with company policies. 5. Maintain accurate customer interaction logs in CRM. 6. Comfortable working & set up automate Workflow with AI-driven tools (chatbots, response assistants, IVR options). 7. Collaborate with product, operations, and logistics teams to ensure smooth resolution of complaints. 8. Monitor and report recurring customer pain points to inform product and process improvements. 9. Proactively engage with customers to enhance satisfaction, reduce churn, and encourage repeat purchases. 10. Talk to customers like humans, not tickets, turning frustration into delight and curiosity into conversion. 11. Tech-savvy, quick to grasp product specifications and technical troubleshooting. 12. Troubleshoot issues with hardware products, escalating to internal teams when needed Qualifications - Experience as a Product Specialist with strong analytical skills - Excellent communication and customer service skills - Experience in sales and customer support - Ability to work independently and as part of a team - Familiarity with the technology and design industry is a plus
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Customer Service Technical Specialist
3 weeks ago
Chennai, India Wolters Kluwer Full timeJob Description Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology. The Customer Service...
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Immediate Start! Senior Product Specialist
3 weeks ago
Gurugram, India Mastercard Full timeJob Description Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and...
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Customer Service Supervisor
3 days ago
Mumbai, India Speshally.nhs Full timeJob Description We are hiring for a client who is a leading international digital marketing agency. Job location: MIDC, Andheri East 5 days working Rotational shifts with rotational offs Night shift - WFH - Plus additional bonus Contractual role (8 months) Job Title: Social Media & Reputation Specialist Experience: 1 to 5 years Salary: Max 30k We are seeking...
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Customer Service Representative
3 weeks ago
Mumbai, India Career Values Full timeJob Description Banking Profile Handling of inbound calls received from customers enquiring on their account, product or process related information. Service customers on their Banking related enquiries. To meet the Customer Satisfaction Parameters and meet the defined service standards. Satisfactorily resolve queries and complaints received from customers....
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Hospitality Specialist
3 weeks ago
Noida, India SkillsKraft Full timeJob Description Role Description This is a full-time, on-site role for a Hospitality Specialist located in Noida. The Hospitality Specialist will be responsible for driving sales, providing exceptional customer service, managing hospitality services, and ensuring a welcoming experience for clients and guests. Daily tasks include greeting guests, coordinating...
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Mumbai, Maharashtra, India LyondellBasell Full timeLyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology LYB is enabling a more sustainable future for generations to come LYB develops high-quality and innovative products for...
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Customer Support Specialist
3 weeks ago
India NextBigE Full time- Location: Sector 7, Noida - Joining: Immediate - Salary (CTC): 15,000-20,000 - Experience: 2 years at least - Specialty: If worked in E-Commerce and B2B It will be beneficial - Software Knowledge: EMail, WhatsApp, MS Excel Company Description NextBigE is a full-service firm based in Noida, specializing in enabling e-commerce for small and medium businesses...
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Customer Service Technical Specialist
3 weeks ago
India Wolters Kluwer Full timeEnablon a Wolters Kluwer business is the world s leading provider of Sustainability EHS and Operational Risk Management Software Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology The Customer Service Technical Specialist is a...
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Customer Service Specialist
4 weeks ago
India MAHTO Full timeCompany Description MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry. We also make it easier for homeowners to find and hire construction contractors. "Mine" by MAHTO is a premier Full Stack Home Building service provider dedicated to delivering exceptional projects...
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Customer Service Specialist
4 weeks ago
India MAHTO Full timeCompany Description MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry. We also make it easier for homeowners to find and hire construction contractors. "Mine" by MAHTO is a premier Full Stack Home Building service provider dedicated to delivering exceptional projects...
