IT Technical Specialist

23 hours ago


gurugram, India beBeeTechnical Full time

Job DetailsThis position involves serving as the first/second-line contact for technical support, resolving and escalating tickets across hardware, software, and network issues using our ticketing system.Main ResponsibilitiesTroubleshoot and provide assistance with Windows & macOS laptops/desktops; iOS/Android mobile devices; printers and peripherals.Handle day-to-day tasks in Microsoft 365/Office apps, Active Directory, VPN/remote access, and SharePoint (account setups, password resets, device joins, group/permission updates).Maintain accurate asset inventory (procurement, imaging, deployment, returns, lifecycle updates); keep documentation and knowledgebase articles current.Support a highly mobile workforce with timely resolution and clear communication of status.Assist on local/region-wide IT projects (rollouts, upgrades, office moves) and support audit/compliance tasks under guidance from senior IT.Coordinate with vendors/service providers for warranty, repairs, and site services; provide feedback to improve IT processes and user experience.Key Requirements1-4 years of experience in technical support or a customer-facing role.Strong troubleshooting skills across PCs/Macs, mobile devices, and common office peripherals; working knowledge of Microsoft 365, Active Directory, SharePoint, VPN, and basic networking (TCP/IP, Wi-Fi).Experience with ticketing systems, asset management, and creating/maintaining user documentation/knowledge base articles.Clear, professional communication with both technical and non-technical users; organized, proactive, and service oriented.



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