Warranty Specialist

1 day ago

gurugram, India noon Full time

Job Title: Warranty ExecutiveLocation: Gurgaon, IndiaReporting to: Team Leader, Warranty and After SalesAbout noonWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Warranty Executive who can help us move even faster.noon's mission: Every door, every day.Job DescriptionWe are seeking a meticulous and customer-focused Warranty Claims Executive to join our team. The Warranty Executive will be responsible for managing warranty claims, ensuring timely resolutions and providing outstanding customer service throughout the process.ResponsibilitiesYou will:- Receive and review warranty claims submitted by customers through various channels, including email, phone, and online platforms.- Verify customer eligibility for warranty coverage based on established policies and procedures.- Communicate effectively with customers to gather necessary information and documentation.- To process claims efficiently.- Collaborate with internal teams, including customer service, sales, and product management.- To address warranty-related issues and resolve customer concerns.- Document all interactions and resolutions accurately in the company's database or CRM system.- Coordinate with external vendors or manufacturers to facilitate product inspections, repairs, or replacements as needed.- Follow up with customers to ensure satisfaction with the resolution of their warranty claims.- Identify trends or patterns in warranty claims to recommend improvements in product quality or customer service processes.- Assist in developing and implementing warranty policies and procedures to streamline claim processing and enhance the overall customer experience.- Stay updated on product specifications, warranty terms, and industry standards to provide accurate information and advice to customers.Qualifications Required- Bachelor's degree in business administration, customer service, or related field preferred.- Proven experience in customer service, preferably in a warranty claims or after-sales support role.- Strong communication skills, both written and verbal, with the ability to effectively interact with sellers service centers and internal teams.- Excellent problem-solving and decision-making abilities, with a keen attention to detail.- Proficiency in using CRM software or other customer service tools to manage and track warranty claims.- Ability to work independently and prioritize tasks in a fast-paced environment.- Knowledge of e-commerce platforms and online retail operations is a plus.- Commitment to providing exceptional customer service and ensuring customer satisfaction.- Flexibility to adapt to changing priorities and business needs.- Positive attitude and willingness to go above and beyond to meet customer needs.Who will excel?- We're looking for people with high standards, who understand that hard work matters.- You need to be relentlessly resourceful and operate with a deep bias for action.- We need people with the courage to be fiercely original.- noon is not for everyone; readiness to adapt, pivot, and learn is essential.

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