Urgent Search: Customer Care Executive Jobs Opening in Allegis Global Solutions at Whitefield, BangaloreLess

Job Overview A Customer Care Executive is responsible for handling customer interactions, resolving queries, providing accurate information, and ensuring a positive customer experience. They act as a bridge between the company and its customers, ensuring smooth communication and high levels of satisfaction. The role requires excellent communication skills, problem-solving abilities, and a customer-centric mindset. Depending on the organization, this may involve handling inbound calls, outbound calls, emails, live chat, and other communication channels. Key Responsibilities 1. Customer Interaction & Query Resolution Handle inbound and outbound calls, emails, and chat support effectively. Listen actively to customer queries, complaints, and feedback. Provide accurate, timely, and complete information about products, services, or policies. Maintain a professional and empathetic tone while dealing with customers. 2. Problem-Solving & Escalation Handling Identify customer problems and provide practical, satisfactory solutions. Escalate complex or unresolved issues to senior executives or the support team. Coordinate with internal departments to resolve queries quickly. 3. Service Quality & Customer Satisfaction Ensure a high level of customer satisfaction through prompt and effective support. Follow up with customers to ensure their issues are resolved completely. Build trust and rapport with customers by providing personalized assistance. 4. Data Management & Reporting Maintain accurate records of customer interactions, complaints, and resolutions. Update customer details in the CRM system or relevant database. Generate daily, weekly, or monthly reports on customer queries and resolutions. 5. Process Compliance & Continuous Improvement Follow company policies, scripts, and standard operating procedures (SOPs). Maintain compliance with data security, privacy, and industry regulations. Provide feedback to the management team to improve customer experience and processes. Eligibility Criteria Education: Minimum 12th pass / Diploma / Graduate in any discipline. Experience: Freshers are welcome; prior experience in customer service, call centers, or BPO is an advantage. Language Proficiency: Fluency in English, Hindi, or any regional language as per company requirements. Basic Computer Knowledge: Familiarity with MS Office, email, internet browsing, and CRM software is preferred. Required Skills & Competencies Technical Skills Ability to operate CRM systems and manage customer data. Basic understanding of product features, services, and troubleshooting steps. Knowledge of ticketing systems, email platforms, and chat support tools. Soft Skills Excellent Communication: Clear, polite, and effective verbal and written communication. Empathy & Patience: Ability to understand customer concerns and respond calmly. Problem-Solving: Analytical skills to provide quick and accurate solutions. Time Management: Efficient handling of multiple queries within deadlines. Adaptability: Flexibility to handle different customer personalities and issues.More information about this Customer Care Executive JobPlease go through the below FAQs to get all answers related to the given Customer Care Executive jobWhat are the job requirements to apply for this Customer Care Executive job position? Ans: A candidate must have a minimum of 0 to 1 year experience as an Customer Care Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: Diploma, BA, BBA/BBM, BCA, 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Care Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Care Executive position? Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.

Diploma, BA, BBA/BBM, BCA, 12th Pass (HSE)