15h Left Customer Care Executive Jobs Opening in Grassroots at Shivajinagar, BangaloreLess

Job Overview A Customer Care Executive (CCE) is responsible for providing excellent customer service, resolving queries, and maintaining positive relationships with clients. The role involves handling calls, emails, chat support, and other communication channels, ensuring timely and accurate resolution of customer issues. The Customer Care Executive acts as the first point of contact for customers, representing the company professionally and enhancing customer satisfaction, loyalty, and retention. Key Responsibilities 1. Customer Interaction Respond promptly to incoming calls, emails, and chat messages from customers. Address queries regarding products, services, billing, orders, or technical issues. Provide accurate information and solutions in a friendly and professional manner. Follow up with customers to ensure satisfactory resolution. 2. Issue Resolution Troubleshoot customer complaints or technical issues by coordinating with relevant departments. Document all interactions and resolutions in the CRM system. Escalate unresolved issues to supervisors or technical teams as needed. Monitor recurring issues and provide feedback for process improvements. 3. Product & Service Knowledge Maintain comprehensive knowledge of the company’s products, services, policies, and promotions. Stay updated on new offerings, updates, or changes in services. Assist customers in understanding features, benefits, and usage. 4. Customer Relationship Management Build and maintain positive relationships with existing and potential customers. Identify opportunities to upsell or cross-sell products/services when appropriate. Ensure high levels of customer satisfaction and retention. Conduct periodic follow-ups with customers to gather feedback and improve experience. 5. Documentation & Reporting Maintain accurate records of customer interactions, complaints, and resolutions. Prepare daily, weekly, and monthly reports for management review. Track performance metrics such as response time, resolution time, and customer satisfaction scores. Use data to identify trends and recommend improvements in customer service processes. 6. Coordination & Team Support Collaborate with sales, operations, and technical teams to resolve customer issues efficiently. Share insights from customer interactions to improve products, services, and internal processes. Participate in team meetings and training sessions to enhance service quality and skills. 7. Quality & Compliance Follow company policies, procedures, and quality standards during all customer interactions. Ensure compliance with data privacy, confidentiality, and regulatory guidelines. Monitor service quality and contribute to continuous improvement initiatives. Required Skills & Competencies 1. Communication Skills Excellent verbal and written communication in the preferred language(s). Ability to explain complex information clearly and concisely. Strong listening skills to understand customer needs. 2. Problem-Solving Skills Ability to analyze issues quickly and provide effective solutions. Patience and empathy in dealing with challenging customers. Proactive approach to anticipate potential issues and prevent escalation. 3. Customer Orientation Friendly, approachable, and professional demeanor. Commitment to delivering excellent customer experiences. Ability to build trust and maintain long-term customer relationships. 4. Technical Skills Proficiency in MS Office, CRM software, and ticketing systems. Familiarity with online chat tools, email platforms, and helpdesk systems. Ability to learn company systems and product tools quickly. 5. Organizational & Time Management Skills Ability to handle multiple customer interactions simultaneously. Maintain accurate documentation and follow-ups. Prioritize tasks to meet response and resolution targets efficiently.More information about this Customer Care Executive JobPlease go through the below FAQs to get all answers related to the given Customer Care Executive jobWhat are the job requirements to apply for this Customer Care Executive job position? Ans: A candidate must have a minimum of fresher as an Customer Care Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, 12th Pass (HSE), 10th Pass (SSC) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Care Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Care Executive position? Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.

Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)