Learning Experience Designer

About the Role Grade Level for internal use 10The Team The Customer Education team at Commodity Insights is instrumental in driving product adoption and enhancing the customer experience with engaging online courses and self-serve product knowledge Focused on building exceptional digital learning programs delivered through our world-class learning portal - The Learning Center the team thrives on collaboration innovation and strategic alignment to empower our clients and employees alike Responsibilities and Impact We are seeking a passionate and creative Learning Experience Designer to join our growing Customer Education team In this role you will design engaging learning experiences leveraging AI gamification and LMS integration seamlessly connecting our customers experiences with S P s broader digital customer success ecosystem A strong UX UI sensibility is crucial as you will be crafting intuitive learning journeys that drive customer satisfaction and product adoption Design and develop engaging learning experiences across various modalities - including eLearning courses virtual instructor-led training VILT and microlearning - using instructional design principles gamification and AI Conduct needs analyses and translate learning objectives into interactive activities Leverage AI tools for content creation personalization and automation Integrate gamification to motivate learners and enhance knowledge retention Optimize our LMS for seamless delivery and a user-friendly experience Strategically integrate learning experiences with our digital customer success ecosystem CRM Community platform Customer Success Portal to create a cohesive customer journey Collaborate with cross-functional teams Learning Portfolio Managers Learning Specialists Content Developers Product Managers CSMs SMEs to ensure alignment Stay current with learning trends and continuously improve programs based on data and feedback Champion a learner-centric approach prioritizing accessibility inclusivity and a seamless user experience across the entire customer journey Manage multiple projects simultaneously while maintaining high levels of quality and meeting deadlines What we are looking for Basic Required Qualifications Bachelor s degree in Instructional Design Learning Experience Design or a related field 3 years of LXD Instructional Design experience creating engaging learning experiences Strong UX UI design skills and a portfolio demonstrating user-centered design thinking Demonstrated ability to effectively utilize AI tools and technologies to streamline content creation personalize learning experiences and improve the overall efficiency and effectiveness of instructional design within a customer education environment Strong understanding of adult learning principles and instructional design methodologies Proficiency in learning technologies and authoring tools e g Articulate 360 Articulate Storyline Adobe Captivate Camtasia LMS experience Demonstrated gamification experience Experience with AI tools for content and personalization Experience integrating learning with CRM community platforms or similar tools Excellent communication interpersonal and presentation skills Strong analytical and problem-solving skills Detail-oriented with a high degree of accuracy and attention to detail Ability to work independently and as part of a team Strong organizational and time-management skills Passion for creating engaging and effective learning experiences Preferred Qualifications Experience with data analytics related to customer success Video production editing skills Experience with Agile development methodologies About S P Global Commodity Insights At S P Global Commodity Insights our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term sustainable value We re a trusted connector that brings together thought leaders market participants governments and regulators to co-create solutions that lead to progress Vital to navigating Energy Transition S P Global Commodity Insights coverage includes oil and gas power chemicals metals agriculture and shipping S P Global Commodity Insights is a division of S P Global NYSE SPGI S P Global is the world s foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets With every one of our offerings we help many of the world s leading organizations navigate the economic landscape so they can plan for tomorrow today For more information visit What s In It For YouOur Purpose Progress is not a self-starter It requires a catalyst to be set in motion Information imagination people technology-the right combination can unlock possibility and change the world Our world is in transition and getting more complex by the day We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow At S P Global we transform data into Essential Intelligencexc2xae pinpointing risks and opening possibilities We Accelerate Progress Our People We re more than 35 000 strong worldwide-so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business We re constantly seeking new solutions that have progress in mind Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery PartnershipAt S P Global we focus on Powering Global Markets Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you-and your career-need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit Diversity Equity and Inclusion at S P Global At S P Global we believe diversity fuels creative insights equity unlocks opportunity and inclusion drives growth and innovation - Powering Global Markets Our commitment centers on our global workforce ensuring that our people are empowered to bring their whole selves to work It doesn t stop there we strive to better reflect and serve the communities in which we live and work and advocate for greater opportunity for all Equal Opportunity EmployerS P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law Pay Transparency Nondiscrimination Provision -20 - Professional EEO-2 Job Categories-United States of America SLSGRP202 1 - Middle Professional Tier I EEO Job Group Job ID 311525 Posted On 2025-02-07 Location Gurgaon India