▷ [3 Days Left] BPO Customer Support Executive Jobs Opening in Spancore at Saibaba Colony, Thiruvenkatasamy Road, Thondamuthur Rd, CoimbatoreLess
2 days ago
Key Responsibilities Customer Interaction and Support Answer inbound and outbound calls, emails, or chat messages promptly and professionally. Provide accurate information about products, services, policies, and procedures. Guide customers through troubleshooting steps to resolve technical or service-related issues. Problem Resolution Listen actively to customer concerns, identify the root cause of the issue, and provide effective solutions. Escalate unresolved queries to higher support levels or specialized teams as needed. Follow up with customers to ensure complete resolution and satisfaction. Process Adherence Follow standard operating procedures (SOPs) and company guidelines while handling customer interactions. Maintain service-level agreements (SLAs) related to response time, resolution time, and call handling time. Adhere to compliance, quality, and data protection requirements while handling sensitive customer information. Documentation and Reporting Accurately log all customer interactions and issues into CRM systems or support databases. Prepare daily/weekly reports on call volumes, resolution rates, and customer satisfaction levels. Provide feedback to management regarding recurring issues or process improvements. Customer Relationship Management Build positive rapport with customers by showing empathy and professionalism. Handle irate or dissatisfied customers with patience and conflict resolution skills. Ensure first-call resolution (FCR) wherever possible to minimize repeated queries. Collaboration and Coordination Work closely with team members and supervisors to achieve performance targets. Collaborate with internal departments (technical, billing, sales) for issue resolution. Participate in training sessions to stay updated on new products, processes, and tools. Required Skills and Competencies Communication Skills: Excellent spoken and written communication in English (and regional or international languages depending on client requirements). Customer Handling Skills: Patience, empathy, and active listening to address diverse customer concerns. Technical Knowledge: Basic understanding of computers, software tools, CRM systems, and troubleshooting methods. Problem-Solving Ability: Analytical mindset to quickly understand and resolve issues. Time Management: Ability to manage high call/chat volumes while maintaining service quality. Adaptability: Flexibility to work in shifts, including nights, weekends, or holidays, as per client demands. Teamwork: Collaborative approach to achieve shared performance goals. More information about this BPO Customer Support Executive JobPlease go through the below FAQs to get all answers related to the given BPO Customer Support Executive jobWhat are the job requirements to apply for this BPO Customer Support Executive job position? Ans: A candidate must have a minimum of fresher as an BPO Customer Support Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This BPO Customer Support Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the BPO Customer Support Executive position? Ans: There are immediate 1 job openings for BPO Customer Support Executive in our Organisation.
12th Pass (HSE)
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Coimbatore, India Spancore Technology Full timeImmediate Opening at Spancore Technology – BPO Voice Process! Are you looking to start or grow your career in the BPO industry? Join Spancore Technology, a fast-growing company offering exciting opportunities in Voice Process roles! Job Location: Gandhipuram, CoimbatoreThe ideal candidate will handle inbound and outbound calls, assist customers with...
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Coimbatore, India Spancore Technology Full timeJob Opening – BPO Voice Process ExecutiveJob Location: Gandhipuram, CoimbatoreWe are hiring for BPO Voice Process Executive who will handle customer interactions via voice calls.This is a Voice Process job.Qualifications required* Minimum 12th pass or any graduate* Good communication skills (English or regional languages)* Freshers and experienced...
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Coimbatore, India Spancore Technology Full timeWe're Hiring! | BPO Voice Process | Spancore Technology – Coimbatore Are you ready to launch your career in the BPO industry? Join Spancore Technology, a fast-growing company located in Gandhipuram, Coimbatore!Key Responsibilities1. Customer Interaction Handle inbound and outbound calls in a professional and polite manner. Understand customer...
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Coimbatore, India Spancore Full timeImmediate Opening – US Voice Process Job Location: Gandhipuram, Coimbatore What is the job role? We are hiring for the US Voice Process, which involves handling outbound/inbound calls to assist customers based in the United States. The role focuses on customer service, support, or sales, depending on the project. Who can apply? Freshers and experienced...
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Coimbatore, India Spancore Full timeKey Responsibilities Front Desk Management Greet visitors, clients, and employees in a warm, professional manner. Ensure the reception area is tidy, organized, and welcoming at all times. Maintain visitor logs, issue visitor passes, and ensure security protocols are followed. Telephone and Communication Handling Answer, screen, and forward incoming phone...
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Coimbatore, India Spancore Full timeKey Responsibilities Data Entry and Accuracy Enter, update, and verify data in company databases, spreadsheets, or software systems. Ensure information entered is correct, complete, and error-free. Maintain accuracy while meeting speed and productivity benchmarks. Data Maintenance and Management Regularly update customer, vendor, and employee records....
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Coimbatore, India Spancore Full timeImmediate Job Opening – BPO Voice Process Job Location: Gandhipuram, CoimbatoreKey Responsibilities1. Handling Customer Calls Attend inbound calls from customers to resolve their queries and provide relevant information. Make outbound calls for telemarketing, lead generation, surveys, or customer feedback collection. Manage high call volumes efficiently...
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Coimbatore, India Spancore Full timeImmediate Openings: Data Entry (Non-Voice) at Spancore Technology!Are you meticulous, organized, and have a good eye for detail? Spancore Technology in Gandhipuram, Coimbatore is currently hiring for our Data Entry (Non-Voice) process!This is a fantastic opportunity for anyone who is comfortable with computers and enjoys working with data. No phone calls,...
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Coimbatore, India Spancore Technology Full timeImmediate Opening – US Voice Process Executive Join Spancore Technology – Gandhipuram, Coimbatore We are hiring US Voice Process Executive for our growing team! Job Type: Full-Time (Night Shift) Experience: Freshers & Experienced Candidates Welcome Salary: Attractive Package + Night Shift Allowance + Incentives Job Role: * Handle inbound and outbound...
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Coimbatore, India Spancore technology Full timeSpancore Technology’s BPO Voice Process hiring in Coimbatore:---Key Responsibilities: 1. Inbound Process Responsibilities: Handle incoming calls from customers and address their concerns or queries. Assist customers with service-related inquiries, technical support, complaints, billing issues, or order tracking. Maintain a calm, courteous tone during...
