Customer Insights Specialist

2 weeks ago

Tumkūr, India Bhanzu Full time

About the organization: At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in young learners. Bhanzu has successfully raised a $16.5M Series B funding round, led by Epiq Capital, with support from Z3Partners We are changing the way math is learned and are blossoming into India's leading math education company, positively impacting students across 15+ countries. Through Bhanzu, we aim to eradicate Math Phobia across this globe, and enable our students to pursue careers in Stem Fields, Coding, Analytics, AI and much more by ensuring their core math fundamentals are strong. About the Founder & CEO - Neelakantha Bhanu Neelakantha Bhanu Prakash is the world's fastest human calculator and India’s mental math Olympic Gold Medalist. Alongside holding four world records and 50 Limca book records, Mr.Bhanu is also a TEDx speaker and educator. He believes that the skill he has been gifted with can be passed on and taught using the right methodology and initiates in the same direction. Giving his vision of completely eradicating Math phobia a headstart Mr.Bhanu has led numerous projects for developing Arithmetic skills in students across the globe. He has addressed audiences across 23 countries at the CommonWealth Conclaves, Future city Summits, ISB, IITs, and Multiple other global institutions and meets about the importance of Arithmetic learning in the overall development of a child. What You’ll Do - Conduct short, structured interviews with teachers, parents, and students — across geographies and segments. - Use a set of pre-defined questions shared by the Researcher for each study, but adapt naturally to each customer’s tone and flow. - Listen deeply and identify motivational factors — what drives satisfaction, engagement, or churn. - Accurately document verbatims, tone, and emotions not just answers. - Capture quantitative signals from conversations (e.G., % of mentions for certain pain points). - Work closely with the Researcher to ensure interviews align with the quarterly research problem (e.G., reasons for renewal, experience gaps, or communication triggers). - Participate in weekly debriefs to share observations, top quotes, and recurring patterns. What You’ll - Bring-2–6 years of experience in a customer-facing or communication-driven role (Customer Experience, Operations, Research, Sales, or Community). - Excellent spoken and written communication in English; proficiency in one or more regional languages is a plus. - Excellent conversational ability and natural empathy — you enjoy listening and can make people open up. - Strong listening skills and natural curiosity — you enjoy understanding people and their motivations. - Ability to probe thoughtfully and uncover the real reason behind customer sentiments. - Comfortable with data organization, note-taking, and pattern recognition.Bonus: Exposure to user interviews, customer feedback analysis, or NPS programs. What Success Looks Like - Conducting customer conversations with high quality and depth. - Contributing to clear, actionable insights that influence business or product decisions. - Maintaining well-tagged and high-quality notes in the insights repository. - Being recognized internally as someone who truly knows the customer's voice.

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