CEC-Regional Customer Engagement Manager

3 weeks ago

Delhi India Kotak Mahindra Bank Limited Full time

Job Description

Job Role:

. Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.

. Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team

. Ensure superior ground coverage of the customers mapped to VRM and ROCE team

. Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement

. NPS - Ensuring on ground Customer experience translates into desired NPS at a portfolio level

Job Requirements:

- Graduate with min 12 years, or Post Graduate with a min of 8-10 years of experience
- Experience of managing a large feet on street 20+, team remotely.
- Experience field sales in BFSI preferred.
- Excellent communication skills - Verbal & Written
- Flair for Sales
- Good listening skills and strong communication abilities.
- Team Player with deep sense of working in matrix structures.

  • CEC-Regional Customer Engagement Manager

    3 weeks ago

    Delhi, India Kotak Mahindra Bank Full time

    Job Role: Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC. Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team Ensure superior ground coverage of...

  • CEC-Regional Customer Engagement Manager

    1 week ago

    Delhi, Delhi, India Kotak Mahindra Bank Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Role:Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO teamEnsure superior ground coverage of the...

  • Regional Customer Engagement Manager

    6 days ago

    Delhi, Delhi, India Kotak Mahindra Bank Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    CEC-Regional Customer Engagement Manager (RCEM)-BRANCH BANKING-RO-CE Job Role: · Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC. · Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC)...

  • Relationship Manager Customer Engagement

    1 week ago

    Delhi, Delhi, India Kotak Life Insurance Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    (DESIGNATION)  Transaction Banking Group ROCE ( Relationship Officer Customer Engagement) Location Hyderabad Reporting Relationships RCEM ( Regional Customer Engagement Manager ) Position Grade M2 ` Customer Engagement (meeting, Video call, Tele call) and Relationship Management on the mapped C Cat book of the branch. ( C category book of 2-3 brancheswith...

  • Relationship Manager Customer Engagement

    6 days ago

    Delhi, Delhi, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Relationship Manager Customer Engagement (RMCE)-BRANCH BANKING-RO-CE (DESIGNATION) Transaction Banking Group ROCE ( Relationship Officer – Customer Engagement) Location Hyderabad Reporting Relationships RCEM ( Regional Customer Engagement Manager ) Position Grade M2 ` Job Role: Customer Engagement (meeting, Video call, Tele call) and...

  • CEC-Relationship Officer Customer Engagement

    3 weeks ago

    Surat, India Kotak Mahindra Bank Limited Full time

    Job Description CEC-Relationship Officer Customer Engagement (ROCE)-BRANCH BANKING-RO-CE India JOB DESCRIPTION Job Role . Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing category - A priority customers. . Sources new bank customers through Lead generation model and responsible for conversion from...

  • Relationship Manager Customer Engagement

    3 weeks ago

    Thane, India Kotak Mahindra Bank Limited Full time

    Job Description (DESIGNATION) Transaction Banking Group ROCE ( Relationship Officer - Customer Engagement) Location Hyderabad Number of Positions 12 Reporting Relationships RCEM ( Regional Customer Engagement Manager ) Position Grade M2 ` Job Role: 1. Customer Engagement (meeting, Video call, Tele call) and Relationship Management on the mapped C Cat...

  • (3 Days Left) Relationship Manager Customer Engagement

    3 weeks ago

    Visakhapatnam, India Kotak Mahindra Bank Limited Full time

    Job Description (DESIGNATION) Transaction Banking Group ROCE ( Relationship Officer Customer Engagement) Location Hyderabad Reporting Relationships RCEM ( Regional Customer Engagement Manager ) Position Grade M2 ` Job Role: 1. Customer Engagement (meeting, Video call, Tele call) and Relationship Management on the mapped C Cat book of the branch. ( C...

  • ▷ Urgent: CEC Officer

    3 weeks ago

    Mumbai, India Kotak Mahindra Bank Limited Full time

    Job Description The CEC Officer plays a crucial role in managing customer relationships and ensuring their satisfaction. This position demands strong organizational and communication skills to handle the high volume of incoming customer queries related to consumer durables. Join us to make a difference in the lives of our customers every day!

  • Sales Development Representative

    3 days ago

    Bengaluru, Karnataka, India, Karnataka Customer Engagement Platform Full time

    Job Title: Senior Sales Development RepresentativeLocation: BangaloreRegion : US / Europe / APACWhat You’ll DoBe the first point of contact for prospective customers in North America.Own your prospecting game, research accounts, identify decision-makers, and craft targetedoutreach strategies.Use LinkedIn Sales Navigator, CRM, and intent data tools to find...