Zonal Manager Agency Channel

Role Zonal Manager Designation AVP Department Function Agency Career Level 6 Direct Reporting COA Indirect Reporting of Direct Reportee s of indirect Reportee s Highest Education Graduate post-graduate Experience 12 - 15 years of experience in the Life Insurance Industry of which 10 years should have managed Agency in Life Insurance industry Job Objective The Zonal Head - Agency Channel is a senior leadership role responsible for overseeing and driving the performance of the agency distribution channel across a designated zone e g North East West South Reporting to the Agency Operations Head this position focuses on achieving sales targets expanding the agency network and ensuring operational efficiency within the zone Zonal Head provides strategic direction leadership and support to Regional Heads agency managers and agents fostering growth compliance and customer satisfaction while aligning with the broader objectives set by the Sales Head III Key Responsibility Areas Key Result Areas Activities 1 Sales Target Achievement Develop and implement zonal strategies to achieve sales targets for life insurance products Traditional and ULIP Monitor sales performance across regions analyze trends and implement corrective actions to meet or exceed targets Collaborate with the Sales strategy team to align zonal sales plans with channel goals 2 Agency Network Expansion Identify potential areas for expansion and oversee recruitment of new Regional Heads agency managers and agents Conduct recruitment drives assess candidates and build a robust agency network within the zone Ensure early licensing of business partners to enhance productivity and earnings 3 Leadership and Support Provide coaching mentoring and guidance to Regional Heads and agency managers to achieve performance goals Conduct regular performance reviews set expectations and maintain a motivated and engaged team Act as an escalation point for Regional Heads on operational and client- related issues 4 Training and Development Organize training programs with the Training Development Manager to enhance product knowledge sales skills and compliance awareness Share industry trends and best practices with Regional Heads and agents to drive continuous improvement Confidential Support post-merger training initiatives to integrate and boost agency performance 5 Relationship Management Build and maintain strong relationships with key stakeholders including agency partners high-net-worth HNI clients and internal departments Address customer concerns resolve conflicts and ensure high levels of customer satisfaction across the zone Represent the zone in discussions with Head Office HO on marketing payouts and operational issues 6 Operational and Strategic Execution Monitor and optimize operational processes across regions ensuring compliance with company policies and regulatory standards Implement best practices to improve efficiency and reduce costs within the Zone Supervise budget adherence and resource allocation across regions 7 Market Intelligence and Reporting Stay informed about market trends competitor activities and regulatory changes providing strategic feedback to senior management Prepare and present regular reports on zonal sales performance market insights and operational metrics to the Agency Operations Head Contribute to payout structure design and employee benefit discussions as part of the HO team 8 Compliance Adherence Monitor agent s Ims UMs RMs activities for compliance with regulatory standards e g IRDAI guidelines and company policies reporting issues to the Unit Manager 9 Attrition Management Develop strategies to reduce IM s attrition by fostering engagement and addressing concerns promptly Conduct regular check-ins with UMs and RMs to maintain morale and identify early signs of disengagement IV Key Performance Indicators Sales Target Achievement Achieve 100 of zonal sales targets premium volume annually Agency Growth Expand the agency network by 15 e g new agents managers within the zone each year Revenue Growth Increase zonal premium revenue by 15 YoY Agent Productivity Improve average premium per agent by 10 through leadership and support Persistency Rate Maintain an 85 renewal persistency rate across the zone Operational Efficiency Reduce zonal operational costs by 5 while maintaining performance Compliance Adherence Ensure 100 compliance with regulatory and company policies Training Coverage Achieve 90 agent participation in training programs annually Customer Satisfaction Attain a 90 customer satisfaction score based on feedback surveys