Urgent Search) Senior Executive Partner Care

2 weeks ago

Bengaluru, Karnataka, India CIEL HR Full time

1 Below are core activities of an executive A Working on Freshdesk Tickets received from partners to process Email ID Bankdetails Ownership change PAN Update requests B Working on Bulk Upload of Email Bank Ownership change in the Manch Tool C Coordinate with Loan Vendors and work on Linking De-Linking of Escrow D Regularly updating commission in FCP tool for Food Instamart Dine-Out Platforms E Share Consolidated Annexures and handle TDS reimbursement requests 3 The executive is responsible for managing the Bank Acc Email ID Ownershipchange Loan PAN Update process of Swiggy Restaurant Partners of Food and Dine OutPlatforms 4 The Partner Support Executive acts as the primary interface between Swiggys internalfunctions and our business partners Restaurants 5 The executive should work on timely resolution of requests received from the partners andinternal stakeholders 6 A Partner Support Associate is expected to address chronic system issues provide processimprovements develop internal documentation and contribute to a team environment allwhile adhering to service level agreements for phone chats and email cases and liaise withother departments such as Product Support or Payments teams as required to resolvePartner s issues and questions

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