FuelBuddy - Associate General Manager/General Manager - Last Mile B2B Operations

Job Description Associate General Manager/General Manager - Last Mile B2B Operations FuelBuddy is at the forefront of the energy revolution, simplifying doorstep fuel delivery for businesses across India. We are seeking a highly experienced, strategic, and results-driven General Manager/AGM - Last Mile B2B Operations to take complete charge of our national last-mile delivery network. This is a critical leadership role for an operations veteran who can build, optimize, and scale a high-performance, safe, and compliant logistics network to ensure seamless, on-demand energy delivery for our enterprise clients. Key Leadership & P&L Ownership - Own the end-to-end B2B last-mile operations across all India, including overall P&L, budget management, and operational efficiency targets. - Develop and implement a national strategy for last-mile logistics to ensure operational excellence, maximum uptime, and industry-leading customer satisfaction. - Drive expansion into new geographies and operational models while maintaining strict quality and cost controls. Operational Excellence & Fleet Management - Oversee daily operations of the B2B delivery fleet, including specialized Refuellers. - Implement advanced technologies for route optimization, demand forecasting, and real-time inventory control. - Establish and enforce best practices for fleet maintenance, deployment, and utilization to maximize asset life and minimize downtime. - Ensure Service Level Agreements (SLAs) with all enterprise clients are met consistently, maintaining FuelBuddy's reputation for reliability. This includes rigorous tracking and reporting on SLA adherence. Safety, Quality & Compliance - Champion a robust safety culture across all last-mile operations, strictly adhering to PESO regulations and other statutory norms. - Oversee and audit compliance with all quality and quantity assurance protocols, leveraging IoT-enabled smart dispensers and flow meters to eliminate pilferage and ensure transparency. - Conduct regular operational and compliance audits across all regional hubs and delivery points to proactively identify and mitigate risks and maintain standardized operating procedures. - Develop and execute emergency response protocols for fuel handling and delivery incidents. Team Leadership & Development - Lead, mentor, and build a high-performing, geographically distributed operations team, including Zonal Heads, City Operations Managers, and delivery personnel. - Foster a culture of efficiency, safety, accountability, and continuous improvement. - Develop training programs for drivers and operators on safe fuel handling, regulatory compliance, and customer service. Stakeholder Management - Host weekly operational review meetings with key B2B clients to discuss delivery performance, address concerns, and strengthen the client relationship. - Work closely with the B2B Enterprise Sales, Technology, and Customer Success teams to align operational capabilities with sales targets and client commitments. - Manage key relationships with external stakeholders, including fuel suppliers, vendors, government authorities, and regulators, to ensure a reliable and seamless supply chain. - Proactively engage with existing B2B clients to gather feedback, ensure satisfaction, and identify opportunities for service improvement. Process & Technology Optimization - Identify and implement innovative, data-driven solutions to improve operational efficiency (e.g., cost per litre, delivery time), reduce costs, and enhance the overall service quality. - Define Key Performance Indicators (KPIs), prepare crisp, data-driven dashboards, and present clear reports on operational performance and key trends to the senior management team. - Drive the effective utilization of IoT and cloud-enabled technologies within the delivery process. Required An MBA or equivalent is preferred from good institute. Experience - 15-18 years of total professional experience, with a minimum of 8 years of extensive and successful experience managing complex, national B2B last-mile logistics and operations in India. - Experience in logistics or heavy commercial vehicle fleet management is highly preferred. Domain Knowledge: Deep understanding of logistics, fleet management, operational best practices, and regulatory landscape, particularly related to the petroleum or hazardous goods sector. Leadership: Proven ability to lead and manage large, multi-locational teams, solve problems under pressure, and drive measurable results. Analytical Skills: Highly proficient in using data, technology, and analytics to optimize processes and make informed strategic and tactical decisions. 6 days work week. Immediate joiner required. Candidates must provide present and expected salary while applying. (ref:iimjobs.com)