Project Manager – Operations Excellence

Application Form: https://forms.gle/nLzQ5mPUHow8fudy7 About Company : Doodhvale Farms is a premium direct-to-consumer dairy & daily essentials brand delivering fresh, pure, and ethically-produced milk and dairy products straight from their own farms to customers' homes. We champion transparency, single-sourcing, and wellness for families. About the Role : The Project Manager – Last-Mile Operations Excellence will be responsible for ensuring high-quality, hyper-efficient delivery operations across cities. The role is focused on driving OTIF (On-Time In-Full), delivery partner hiring & retention, hub-level performance, and CPO optimization. This is a deeply hands-on role for someone experienced in last-mile logistics, subscription models, daily performance governance, and operational problem solving. You will work directly with city teams, hub leads, delivery partners, and cross-functional stakeholders to push delivery excellence every day. Key Responsibilities : 1. Last-Mile Delivery Excellence (OTIF Ownership) - Own end-to-end OTIF performance for all delivery zones and hubs. - Track delivery timeliness, accuracy, order completeness, and customer SLAs on a daily basis. - Identify failure patterns and run RCA to plug delivery defects. - Implement process improvements to consistently achieve 95%+ OTIF. - Drive last-mile delivery SOP adherence across hubs and routes. 2. Delivery Partner Hiring, Productivity & Retention - Work with internal teams and external vendors to ensure adequate rider hiring & onboarding across all hubs. - Maintain rider availability buffer for peak demand and special events. - Track rider productivity metrics such as OPH, delivery density, shift adherence, and earnings mapping. - Implement frugal and sustainable retention initiatives—motivation, governance, earning optimization, fair allocation, and reward mechanisms. - Monitor rider complaints, grievances, and churn drivers to reduce attrition. 3. Hub Operations Performance - Manage performance and process discipline at all hubs. - Ensure hub readiness—order segregation, rider dispatch, route optimization, shift planning. - Work closely with Hub Managers, and City Operations to maintain daily operational hygiene. - Conduct weekly hub audits to identify gaps and execute corrective actions. 4. Data Analytics & Reporting - Use data (Excel, Sheets, SQL basics) to track KPIs such as order fulfilment, OTIF, delays, delivery productivity, rider performance, cost KPIs, etc - Build dashboards/reports for leadership to support decision-making. - Conduct root-cause analysis on operational defects and propose corrective actions. 5. Cost & Productivity Optimization - Monitor CPO daily for each hub, cluster, and city. - Identify cost leakages in manpower allocation, routing inefficiencies, and low productivity zones. - Run initiatives such as route optimization, batching, shift redesign, and rider utilization improvements to reduce CPO sustainably. - Support leadership with forecasting and cost planning. Skills & Competencies : - Strong analytical ability with Advanced Excel, Google Sheets, and basic SQL. - Deep understanding of last-mile logistics, subscription deliveries, hub operations, route planning & manpower allocation. - Hands-on experience with ground operations and rider management. - Strong communication and stakeholder handling across city teams, hubs, and leadership. - Ownership mindset with the ability to work in fast-paced, daily-delivery environments. - Problem-solving attitude with the capability to drive change through data-driven actions. Qualifications - Bachelor's degree in Engineering, Operations, Supply Chain, or related fields. - 4–7 years of experience in last-mile operations, logistics, supply chain, or operational excellence roles. Why Join Doodhvale Farms? - Opportunity to work closely with leadership and drive ground-level impact. - Fast-paced, high-growth environment with end-to-end ownership. - Chance to build scalable processes across a rapidly expanding operations ecosystem Application Form: https://forms.gle/nLzQ5mPUHow8fudy7