Senior Associate – Operations Excellence

Application Form: https://forms.gle/rN68ySd7ymoRZmdi7 About Company : Doodhvale Farms is a premium direct-to-consumer dairy & daily essentials brand delivering fresh, pure, and ethically-produced milk and dairy products straight from their own farms to customers' homes. We champion transparency, single-sourcing, and wellness for families. About the Role : The Senior Associate – Operations Excellence will play a key role in strengthening and scaling Doodhvale Farms' operational processes across cities. This role is ideal for someone who has experience in operations, supply chain, logistics, or last-mile delivery and is data-driven, detail-oriented, passionate about solving on-ground operational challenges. The individual will work closely with leadership, ground teams, delivery partners, warehouse teams, and cross-functional stakeholders to drive performance, efficiency, and service excellence. Key Responsibilities : Operational Performance & Process Excellence - Monitor and improve daily operations across delivery, warehouse, and supply chain workflows. - Identify process gaps and drive SOP implementation to enhance efficiency, accuracy, and customer satisfaction. - Lead problem-solving initiatives for recurring operational issues using data-driven insights. Data Analytics & Reporting - Use data (Excel, Sheets, SQL basics) to track KPIs such as order fulfilment, OTIF, delays, delivery productivity, rider performance, cost KPIs, etc. - Build dashboards/reports for leadership to support decision-making. - Conduct root-cause analysis on operational defects and propose corrective actions. Performance Management - Work with city and area teams to drive compliance, productivity, and SLA adherence. - Analyse trends to improve metrics such as O2A, OPH, rider onboarding, fleet performance, and cost per order. - Support performance governance by reviewing weekly/monthly metrics. Vendor & Rider Management - Coordinate with the teams for recruitment, and vendor partners to ensure manpower availability. - Track vendor performance, quality, and compliance to operational standards. Cross-functional Collaboration - Work with internal teams such as Supply Chain, Tech, Product, and Customer Experience to enable seamless operations. - Participate in new project rollouts, process automation initiatives, and city-level expansion activities. Cost & Productivity Optimization - Assist in designing cost-control initiatives across last-mile operations. - Drive improvements in route planning, manpower allocation, and resource utilization. Skills & Competencies : - Strong analytical skills with proficiency in Advanced Excel, Google Sheets, basic SQL, and ability to interpret data dashboards. - Problem-solving mindset with ability to work in fast-paced operational environments. - Knowledge of operations, supply chain, logistics, or last-mile delivery (experience with D2C, e-commerce, quick-commerce is a plus). - Strong communication and stakeholder management abilities. - Ability to work with large ground teams and ensure performance through governance. - High ownership, attention to detail, and ability to drive initiatives independently. Qualifications - Bachelor's degree in Engineering, Operations, Supply Chain, or any relevant field. - 4–7 years of experience in operations excellence, supply chain, last-mile operations, or similar roles. Why Join Doodhvale Farms? - Opportunity to work closely with leadership and drive ground-level impact. - Fast-paced, high-growth environment with end-to-end ownership. - Chance to build scalable processes across a rapidly expanding operations ecosystem. Application Form: https://forms.gle/rN68ySd7ymoRZmdi7