Relationship Manager

Greeting from HDFC Bank

We have urgent opportunity of Imperia Clients Relationship Manager based at Bangalore

Job Locations: Across Bangalore

Note: Candidates having 5+ years experience in Banking and Wealth Management need to apply.

Job Name PA (Business Unit) - Imperia Clients Relationship Manager-RBB

Job Title : Imperia Relationship Manager

Business Unit (PA) : Retail Branch Banking

Team : Retail Branch Banking

Reports to (job) :Branch Manager/ Head Relation Banking

Job Fn : Sales & Portfolio Management Role Type: IC

Job Purpose

Responsible for including HNI customers into the Imperia/ Preferred programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/cs ,retaining and enhancing the relationship. The RM is also responsible for acquiring new to Bank Preferred/ Imperia relationships.

To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

Key Responsibility Areas : 6 8 Areas

Activities

HNW Portfolio Management (Acquiring, Enhancing, Deepening and Retention)

- Liaising with Imperia/ PB/ Preferred RM to flag eligible customers form Imperia/ Classic/ Preferred portfolio
- Acquire new customers who meet product criteria
- Regular interaction with the customer to build rapport to understand and update the profile.
- Enhance the Overall value/book size of the portfolio
- Maintain the overall quality / hygiene parameters of the portfolio
- Cross selling products of the bank based on the customer need
- Joint calls being done along with Supervisor as per defined process
- Advisory services to be offered based on the requirement in coordination with PBG.
- Attrition control of customers
- Achieving MTD and YTD Revenue Targets

- Operations, Marketing & Processes

- Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
- Ensure KYC / AML norms are adhered to at all points of time
- Ensure that 5-S norms are adhered to for individual's workstation

- Increase in wallet share

- Look for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the Imperia Customer
- Sales to family members and associates (all network)
- Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached

- Product Penetration & contribution towards focused product

- Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached.
- Enhance client's Customer to Group (CTG) level

- Customer Service

- Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.
- The customer is informed about any regulatory or process change. Keep the customer updated on program features.
- Ensure timely customer communication on requests and concerns raised.
- Proactive complaint management through feedback from customers.
- Promoting all direct banking channels and ensuring that the customer is utilizing the same
- Ensuring that customers are introduced to the RBH / BM and PSO (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch, and the RM is out
- Ensure smooth transition of handover/takeover of the portfolio

Educational Qualifications

Key Skills (examples listed below)

- Graduation
- Post-Graduation

Certifications:

- AMFI Certification
- IRDA Certification
- NCFM Certification (Optional)

- Sales and Influencing Skills
- Banking Product & Process Knowledge
- NRI Product and Regulatory Knowledge
- Planning and Organizing Skills
- Good Communication skills
- Knowledge of Competition & Current trends in the financial Industry.

Experience Required:

- Minimum experience in years 2 to 6
- Exposure to Portfolio Management segment (Preferred)

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)

- Customers
- Branch Banking Team
- Operations
- Product Team
- Asset Team
- Treasury
- Credit
- Life / General and Health Insurance Partners
- AMCs
- HDFC Securities

Please share updated resume on abhaikumar.srivastava@hdfcbank.com with following details

Current CTC :

Expected CTC :

Current Location :

Preferred Location :

Notice Period to join :

Note: Candidates having 3+ years experience in Banking and Wealth Management need to apply.

Warm Regards,

Abhai Srivastava

Talent Acquisition Partner RBB South2

abhaikumar.srivastava@hdfcbank.com