Tier-1 Support Specialist

3 weeks ago

Gandhinagar, Gujarat, India Etech Global Services Full time
Job Description

WHAT YOU'LL BE DOING

- Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
- Proficient in handling basic trouble shooting queries related to telecommunication products.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.

WHAT WE EXPECT YOU TO HAVE

- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of VOIP and telecommunication is a must.
- Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.

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