Technical Support Engineer
3 weeks ago
Job Description Key Responsibilities: - Perform remote maintenance and preventive maintenance for customer installations. - Execute remote software deployment and updates. - Analyze customer data for improved operational insights. - Manage warranty-related projects, ensuring timely and efficient execution. - Ensure fast end-to-end processing of warranty claims. - Administer and maintain the Customer Portal. - Act as the main customer interface for all warranty-related communication for assigned installations. - Define, organize, and coordinate required actionsincluding ordering of replacement parts and arranging manpower to resolve warranty claims professionally and quickly. - Participate in the reclaim process towards vendors. - Ensure data quality of warranty information for products/projects. - Minimize warranty and failure costs for Wrtsil and reduce customer downtime. - Monitor project profitability as a performance indicator. - Escalate technical and financial issues in a timely and responsible manner. - Follow-up on claims proactively and maintain strong customer communication. - Ensure compliance with warranty policies. - Promote a collaborative team environment to achieve shared goals. - Uphold Wrtsils business ethics and compliance rules. Requirements: - Degree in Electrical, Electronics, Maritime, Software Engineering, IT Support, or related field. - Minimum 5 years experience in Maritime or IT Services/Support environment. - Strong communication skillsboth verbal and writtenacross customer, internal, and external stakeholders. - Strong customer focus with the ability to prioritize customer satisfaction. - Demonstrated relationship-building and collaborative mindset. - Effective self-management and prioritization skills. - Proven Project Management capabilities. - Knowledge of Ports Optimization Products is an advantage. - Experience in Customer Service or Support roles preferred. - Flexibility to travel occasionally as required. - Fluent English (spoken and written); additional languages are a plus. - Proactive, positive attitude, and strong problem-solving mindset.
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Technical Support Professional
5 days ago
Mumbai, India Aditi Tracking Support Full timeJob Description Key Responsibilities: - Provide technical assistance and support to customers via phone, email, chat, or in person. - Troubleshoot and resolve technical issues, ensuring timely and accurate solutions. - Collaborate with internal teams and technical departments to address complex issues requiring cross-functional expertise. - Log and track...
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Technical Support Engineer
2 weeks ago
Mumbai, India AVI-SPL Full timeJob Summary:The AVI-SPL Onsite Technical Support Engineer role will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. The Technical Support engineer role is to provide...
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Technical Support Engineer
3 weeks ago
Mumbai, India AVI-SPL Full timeJob Summary:The AVI-SPL Onsite Technical Support Engineer role will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. The Technical Support engineer role is to provide...
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Technical Support Engineer
1 week ago
Mumbai, Maharashtra, India ARS Process Solutions And Consultants Full time ₹ 4,00,000 - ₹ 8,00,000 per year-Tech Support Engineer-SOLAR-SCADA systems , MODBUS pragamming- Hardware (Data Loggers, Sensors)-Provide technical support on electrical aspects of Solar PV projects-Liaise with inverter service engineers-Monitor portal(bugs)-Jira Confluence
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Engineer – Technical Support
1 week ago
Mumbai, Maharashtra, India Qube Cinema Full time ₹ 4,00,000 - ₹ 12,00,000 per yearPosition: Engineer – Technical Support (Broadcast)Position Count: 1Location: Mumbai, Delhi, Chennai and HyderabadExperience: Fresher/ExperienceJob description:The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address problems, also...
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Technical Support Engineer
2 weeks ago
Mumbai, Maharashtra, India Phosphorus Solution Full time ₹ 10,00,000 - ₹ 15,00,000 per year-: Job Description: -Job Title : Technical Support EngineerLocation: MumbaiExperience:- 7-10 YearsQualification:- B.Tech / M.Tech in EC , ECE and MechatronicsCriteria:- Must have 60 % and above in 10th, 12th & graduationSalary:- Upto 15 LPAExperience / Requirements :-● Prior experience of 8-10 years in software installation within Access Control,...
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Engineer - Technical Support
2 weeks ago
Mumbai, India Charles Technologies Full timeCharles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate Technical Support Engineer to join our growing team in Mumbai to ensure the quality and reliability of our cutting-edge digital products.Key Responsibilities:- Provide...
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Engineer - Technical Support
2 weeks ago
Mumbai, India Charles Technologies Full timeCharles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate Technical Support Engineer to join our growing team in Mumbai to ensure the quality and reliability of our cutting-edge digital products.Key Responsibilities:Provide...
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Engineer - technical support
3 weeks ago
Mumbai, India Charles Technologies Full timeCharles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate Technical Support Engineer to join our growing team in Mumbai to ensure the quality and reliability of our cutting-edge digital products.Key Responsibilities:Provide...
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Engineer - Technical Support
3 weeks ago
Mumbai, India Charles Technologies Full timeCharles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate Technical Support Engineer to join our growing team in Mumbai to ensure the quality and reliability of our cutting-edge digital products.Key Responsibilities:Provide...
