15h Left Business Support Associate

Job Category Information Technology Are you ready to make an impact at DTCC Do you want to work on innovative projects collaborate with a dynamic and supportive team and receive investment in your professional development At DTCC we are at the forefront of innovation in the financial markets We are committed to helping our employees grow and succeed We believe that you have the skills and drive to make a real impact We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve DTCC Solutions delivers information-based and business processing solutions to financial intermediaries globally Pay and Benefits Competitive compensation including base pay and annual incentive Comprehensive health and life insurance and well-being benefits based on location Pension Retirement benefits Paid Time Off and Personal Family Care and other leaves of absence when needed to support your physical financial and emotional well-being DTCC offers a flexible hybrid model of 3 days onsite and 2 days remote onsite Tuesdays Wednesdays and a third day unique to each team or employee The Impact you will have in this role The Enterprise DevSecops EDSO team designs builds maintains and supports software and platforms in service of IT Software Delivery Operational and Resiliency Programs The role of EDSO is to enable the broader organization to operate using DevSecOps and automation principles by providing a combination of platform process and culture direction The EDSO Product Management function Provides Strategic Planning customer engagement and continuous improvement of tools processes and services to advance DSO capabilities This role will focus on designing building maintenance documentation and support of various DevSecOps platforms in EDSO for its customers The IT Business Management Associate will work with DevSecOps customer and product management teams and assist them in owning the product lifecycle from launch entry into the service catalog marketing rollout and adoption demand and roadmap planning product updates and work closely with the Engineering and Operational teams to ensure focus on product service quality The Associate will also work with Product Owners their squads and extended tribe members within the DSO agile model Your Responsibilities Demonstrate problem solving analytical and collaboration skills to design solutions with stakeholders and users to improve EDSO products services Demonstrate strong written communication skills through thorough identification and documentation of requirements and capabilities for existing EDSO products services Demonstrate keen attention to detail when evaluating impact analysis of a change to feature functionality of EDSO products services Leverage your understanding of EDSO products services and agile practices to contribute to improving overall user experience Be able to learn quickly and communicate or demonstrate feature functionality changes in EDSO products services Collaborate closely with product owners scrum masters technical owners and product stakeholders Coordinate meetings distribute meeting minutes and follow up on action items Learn to facilitate meetings Assist in publishing the product service roadmaps Assist in producing documentation and actively promote understanding of the service capabilities Assist in coordinate and prioritizing with platform owners on product release of new services Assist in developing and leading metrics reports on usage of resources service trends capacity etc NOTE The Primary Responsibilities of this role are not limited to the details Talents Needed for Success 4 years direct experience in a similar role for developing and documenting enterprise business applications and or in technology roles Direct experience with DevSecOps tooling Direct experience in a financial services environment Direct experience in technology-based services Experience working with project partners in an agile environment Self-starter detail-oriented problem solver highly structured and well-organized Demonstrate understanding of project and product management processes and procedures Able to acquire new knowledge quickly Ability to work in a fast-paced technical and collaborative environment Experience in writing and managing technical documentation Experience with Sharepoint system or related content management tools i e Confluence Bachelor s degree or related experience Actual salary is determined based on the role location individual experience skills and other considerations We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation About Us With over 50 years of experience DTCC is the premier post-trade market infrastructure for the global financial services industry From 20 locations around the world DTCC through its subsidiaries automates centralizes and standardizes the processing of financial transactions mitigating risk increasing transparency enhancing performance and driving efficiency for thousands of broker dealers custodian banks and asset managers Industry owned and governed the firm innovates purposefully simplifying the complexities of clearing settlement asset servicing transaction processing trade reporting and data services across asset classes bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem In 2024 DTCC s subsidiaries processed securities transactions valued at U S 3 7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U S 99 trillion DTCC s Global Trade Repository service through locally registered licensed or approved trade repositories processes more than 25 billion messages annually To learn more please visit us at or connect with us on and DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well by encouraging diverse opinions and emphasizing teamwork When you join our team you ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries A DTCC career is more than a good way to earn a living It s the chance to make a difference at a company that s truly one of a kind Learn more about Clearance and Settlement by About the Team Enterprise Product Platform Engineering transforms the way we deliver infrastructure to our business clients A key construct of EP PE will be the evolution of the IT Product Manager who will partner with the Engineering organization the Business Aligned Service Delivery organization the DevSecOps organization as well as our operational support teams to ensure that this organization provides high quality commercially attractive and timely solutions to support our business strategy