Lead Cloud Support Specialist

OPENTEXT OpenText is a global leader in information management where innovation creativity and collaboration are the key components of our corporate culture As a member of our team you will have the opportunity to partner with the most highly regarded companies in the world tackle complex issues and contribute to projects that shape the future of digital transformation YOUR IMPACT An OpenText Content Server Lead Cloud Application Consultant is responsible for the technical delivery of the CS Content Server Platform based solutions This role has a heavy deployment and administration emphasis combined with the consultation skills required to promote the impression of quality and excellence actively fostered within the Customer Success Organization Engagements may vary from managing multiple short and relatively fast paced engagements to larger projects depending upon level of experience The nature of work may include full application lifecycle activities right from development deployment provisioning testing migration decommissioning and ongoing run maintain upgrades patching etc support of the cloud deployments The role is customer facing and requires excellent interpersonal skills with the ability to communicate with a wide range of stakeholders internally and externally both verbally and in writing WHAT THE ROLE OFFERS Work with an OpenText technical delivery consulting team to Participate and contribute to Project execution phases Participate in the day-to-day administration of the systems including Incident Problem ManagementParticipate in planning and execution of new implementations upgrades and patching activities Cloud or OnPrem via Upgrade factory Center Participate in the advanced configuration of CS software components in line with project and customer time scales To co-ordinate project delivery through multiple teams that may include 3rd party suppliers partners and client resources Actively contribute to automating provisioning patching and upgrade activities where possible to achieve operational efficiencies Actively seek new opportunities by working with the customer and the change control provisions provided by the contract to extend the scope of profitable business Actively use and contribute to the project management standards and quality checks used within OpenText Cloud Services WHAT YOU NEED TO SUCCEED Key Skills Experience Well versed with deployment administration troubleshooting upgrade migration of the OpenText Content Suite Platform and related components Content Server Archive Server xECM xECM Modules Brava OTDS Search Indexing Integrations with SAP SuccessFactors Salesforce Experience with Cloud deployment of the Content Suite Platform will be an advantage Good experience knowledge on the following Knowledge on Windows UNIX and Application administration skills in a TCP IP network environment Experience working with relational DBMS PostgreSQL Postgres Oracle MS SQL Server mySQL Programming scripting is helpful ie SQL sh bat Java JavaScript Powershell Familiarity with configuration and management of web application servers IIS Apache Tomcat JBoss etc Good understanding of object-oriented programming Web Services LDAP configuration and RDBMS concepts Person Specification Qualifications and Experience required BE B Tech or equivalent technical qualificationMinimum of 8 years of relevant experienceOpenText s efforts to build an inclusive work environment go beyond simply complying with applicable laws Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone regardless of culture national origin race color gender gender identification sexual orientation family status age veteran status disability religion or other basis protected by applicable laws If you need assistance and or a reasonable accommodation due to a disability during the application or recruiting process please contact us at Our proactive approach fosters collaboration innovation and personal growth enriching OpenText s vibrant workplace OPENTEXT - THE INFORMATION COMPANY We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission These values will not only guide our everyday decisions but also influence our strategic direction and the way we work They reflect who we are as individuals and as a collective force uniting us in our shared purpose CREATE THE FUTURE We create economic growth that is inclusive and sustainable BE DESERVING OF TRUST The worlds most trusted companies trust OpenText and we demonstrate this in our actions as individuals as a company and as technology WE NOT I We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems RAISE THE BAR We set high standards and exceptions to learn to be better OWN THE OUTCOME We tap into our creativity to deliver incredible experiences for customers to ourselves and for our planet We believe a workplace should be human above all else We ask excellence of our employees and reward it by creating an environment that is welcoming challenging and that encourages real growth and development not empty platitudes or trinkets - Mark Barrenechea CEO CTO