Cloud Application Support Specialist

1 day ago

Bengaluru, Karnataka, India beBeeApplication Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description

We are seeking an experienced Cloud Application Support Specialist to join our team. In this role, you will be responsible for identifying and resolving cloud application issues for our customers related to performance, roles & permissions, and reports.

You will analyze cloud data and logs to drive quality improvement and serve as a subject matter expert and educator to our global customer support team.

You will lead post-mortem analyses to identify learnings, root causes, systematic patterns that need attention, improvement opportunities, and relevant trends.

Collaborate with engineering teams to troubleshoot and resolve product issues, ensuring swift recovery from customer-facing outages and maintaining system reliability.

Required Skills and Qualifications
  • Bachelor's degree in computer science, software engineering, or related field
  • 5+ years of experience in a technical role supporting products within distributed systems, utilizing a comprehensive solution stack across software and hardware, with cross-functional collaboration
  • Proficient in data analytics tools like Databricks and Tableau
  • Experience with SQL and Python
  • Prior technical support experience required
  • Strong problem-solving skills
  • Fluent in English with excellent communication and customer service skills
  • Resourceful, creative, and able to form strong relationships with R&D and product team
Benefits

This role offers a unique opportunity to work in a fast-paced environment and collaborate with a talented team of engineers and support professionals.

Others

An ideal candidate also has:

  • 5+ years of experience in product support, software development or systems engineering for cloud-based products
  • Executive presence & communication - excellent written and verbal communication skills tailored to a senior leadership audience
  • Ability to drive outcomes without authority - strong project management skills necessary to prioritize, delegate, and drive action across departments
  • Operational urgency - you have hands-on experience delivering business results under tight timelines
  • Technical know-how - you're comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems

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