Reconciliation Specialist

Job Description

Gurgaon

Full-Time

Job Description: Reconciliation Specialist - Credit Cards & PPI Programs

Who are we

Falcon a Series-A funded cloud-native, AI-first banking technology & processing platform that helps banks, NBFCs, and PPIs quickly and affordably launch next-gen financial products, such as credit card, credit line on UPI, prepaid card, fixed deposits, and loans.

Since our 2022 launch, we've processed USD 1.5 Bn+ in transactions, signed on 12 of India's top financial institutions, & clocked USD 15 Mn+ in revenue. Our company is backed by marquee investors from around the world, including heavyweight investors from Japan, USA, as well as leading Indian ventures and banks.

For more details, please visit https://falconfs.com/

Role Overview

We are looking for an Reconciliation Specialist to manage daily operations, reconciliations, reporting, and dispute handling for our Credit Card and Prepaid (PPI) programs. The role involves coordinating with internal teams, banking partners, processors, and external vendors to ensure seamless operations, compliance, and accurate reporting.

Key Responsibilities

Credit Card Program Operations

Sharing daily reports to Bank, FI's SFTP & partner portals, validating report accuracy.

Reconciliation of all CC, Prepaid and other program's reports; investigating and correcting discrepancies.

Rectifying reconciliation issues by coordinating with internal team, Switch, and network (Visa, RuPay, MasterCard).

Manual reconciliation of payment gateway (PG) settlement reports with repayment reports.

Managing customer disputes including investigation, chargeback processing via network (like Visa VROL portal), and tracking to closure.

Posting chargeback credits and fees as per approvals.

Card issuance and dispatch reconciliation; verifying card creation events, embossing files, dispatch records, and monitoring returns.

Managing Jira tickets from the bank and ensuring timely resolution by coordinating with technical teams.

Handling escalations for high-priority operational issues from the bank.

PPI Program Operations

Downloading and sharing daily switch files from switch & reconciliation platform.

Network report management, reconciliation with system and settlement reports.

Daily tallying of card loads, authorizations, refunds, reversals, ensuring accurate card balances.

Rectifying reconciliation issues across systems and processors.

Managing customer disputes, coordinating with processor for chargebacks, representments, and adjustments to card balances.

Preparing and sharing regulatory reports (monthly/quarterly) with clients.

Generating adhoc reports requested by clients; liaising with technical teams for accurate reporting.

Operational setup for new client programs including reporting formats and operational guidelines.

Reviewing and signing off reports to ensure compliance with client requirements.

Monitoring operational alerts via internal communication channels and escalating issues as needed.

Ensuring regular data backup and archival for audit and reference purposes.

Desired Skills & Experience

Hands-on experience with payment operations, preferably in Credit Cards, Prepaid Cards, or Banking operations.

Strong understanding of reconciliation processes, settlement cycles, chargeback handling, and dispute management.

Familiarity with Visa, Rupay networks, PG settlements, and regulatory reporting.

Working knowledge of SFTP, file management, and handling automated alerts.

Ability to coordinate across technical teams, partners, and banking stakeholders.

Excellent communication and documentation skills.

Proficiency in MS Excel; ability to analyze reports and identify discrepancies.

Familiarity with Jira or similar ticketing tools.

Preferred Qualifications

B.Tech. / Bachelor's degree in Commerce, Finance, or related fields.

Prior experience in Fintech, Payment Service Providers, or Banking operations.

Exposure to regulatory compliance processes for payment products.

Note

This role is critical for maintaining operational stability of live Credit Card and Prepaid programs. The candidate is expected to be detail-oriented, process-driven, and proactive in identifying and resolving operational issues.

Location: Gurgaon

Experience: 3 to 5 Years (Payments/Banking/Prepaid/Credit Card operations preferred)

Reporting to: Operations Manager / Delivery Head

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