Manager - Services - Field Service (coimbatore)

Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India We offer comprehensive portfolio of low-voltage switchgear medium-voltage switchgear automation solutions software and services catering to diverse segments including homes agriculture buildings infrastructure and industry This position will be for Coimbatore for Lauritz Knudsen Electrical Automation A unit of Schneider Electric India Pvt Ltd Designation Manager - Services - Field Service Coimbatore Experience 4 years to 10 years Qualification B E B Tech Electrical 1 Handling of branch warranty post warranty complaints of all the LK Products 2 Achieving Revenue Targets of Spares Recurring Business and ASC ACB Spare Business 3 Improving customer touch points by means of conducting Unsolicited Service Campaigns First serve In Plant Training Programs 4 Improving the Effectiveness Efficiency of Customer Experience of Kochi Branch Call Closure Time Net Satisfaction Score etc 5 Inculcating safety culture within Team partners to ensure zero accidents 6 Co-ordinating with cross functions on improving product quality Design Quality Sales BD based on field Input Functional Competencies 1 Knowledge on LV MV Switchgear IA products 2 Vendor Management Experience in service sales Spares AMC OMC etc 3 Working knowledge of MS office 4 Working knowledge of CRM platforms like SAP SFDC preferred Critical skills Knowledge on LV MV Switchgears along with IA products Better communication skills to handle customers Internal External Electrical Safety Looking to make an IMPACT with your career When you are thinking about joining a new team culture matters At Schneider Electric our values and behaviors are the foundation for creating a great culture to support business success We believe that our IMPACT values - Inclusion Mastery Purpose Action Curiosity Teamwork - starts with us IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions no matter what role you play It is a call to connect your career with the ambition of achieving a more resilient efficient and sustainable world We are looking for IMPACT Makers exceptional people who turn sustainability ambitions into actions at the intersection of automation electrification and digitization We celebrate IMPACT Makers and believe everyone has the potential to be one Become an IMPACT Maker with Schneider Electric - apply today EUR36 billion global revenue 13 organic growth 150 000 employees in 100 countries 1 on the Global 100 World s most sustainable corporations You must submit an online application to be considered for any position with us This position will be posted until filled Schneider Electric aspires to be the most inclusive and caring company in the world by providing equitable opportunities to everyone everywhere and ensuring all employees feel uniquely valued and safe to contribute their best We mirror the diversity of the communities in which we operate and inclusion is one of our core values We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do At Schneider Electric we uphold the highest standards of ethics and compliance and we believe that trust is a foundational value Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics safety sustainability quality and cybersecurity underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders You can find out more about our Trust Charter Schneider Electric is an Equal Opportunity Employer It is our policy to provide equal employment and advancement opportunities in the areas of recruiting hiring training transferring and promoting all qualified individuals regardless of race religion color gender disability national origin ancestry age military status sexual orientation marital status or any other legally protected characteristic or conduct