Customer Relationship Management Manager
18 hours ago
Company Description
Audi is one of the world's leading premium brands known for high-quality and innovative luxury cars. Audi Coimbatore, established in 2012, follows Audi's philosophy of "Vorsprung Durch Technik", focusing on advancement through technology and setting new standards. With a highly qualified and motivated professional workforce, Audi Coimbatore is dedicated to delivering innovative solutions and outstanding customer service. Every member of the Audi Coimbatore family contributes to our customer-centric approach.
Role Description
This is a full-time, on-site role for a Customer Relationship Management Manager based in Coimbatore. The CRM Manager will oversee the implementation and management of the CRM systems and processes, ensuring customer data is accurately captured and utilized. Responsibilities include analyzing customer data, developing and executing CRM strategies, coordinating with sales and marketing teams, and ensuring excellent customer service. The role demands regular interaction with clients to enhance customer satisfaction and loyalty.
Qualifications
- Strong Analytical Skills for interpreting customer data and translating findings into actionable strategies
- Excellent Communication skills for interacting effectively with customers and coordinating with internal teams
- Experience in Sales, Market Segmentation, and applying CRM strategies to boost customer engagement and satisfaction
- Project Management skills to oversee CRM projects from inception to completion
- Proficiency in CRM software and tools
- Bachelor's degree in Business Administration, Marketing, or related field
- Prior experience in the automotive industry is a plus
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