Mgr, Global Sales Development

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone Key Responsibilities Lead and Manage the Sales Development Team Oversee a team of Sales Development Representatives SDRs to achieve and exceed sales targets Provide coaching mentoring and performance feedback to team members to drive their professional growth and success Develop and Implement Sales Strategies Design and execute effective sales development strategies to generate qualified leads and expand our customer base Collaborate with the sales and marketing teams to align strategies and ensure a seamless lead-to-sales conversion process Stakeholder Management Build and maintain strong relationships with key stakeholders including senior leadership marketing and product teams Communicate sales development initiatives progress and insights to stakeholders ensuring alignment with company objectives Sales Process Optimization Continuously evaluate and improve sales development processes and tools to enhance efficiency and effectiveness Implement best practices and leverage sales tools e g CRM systems like Salesforce sales engagement platforms like Outreach or SalesLoft to optimize team performance Data-Driven Decision Making Analyze sales data and metrics to identify trends opportunities and areas for improvement Provide regular reports and insights to senior management to inform strategic decisions Market and Product Knowledge Stay up-to-date with industry trends competitive landscape and product knowledge to effectively position our solutions to potential customers Train and educate the sales development team on the latest product features and industry developments Qualifications Experience Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry 7 years of experience in sales development or technology sales related field with a proven track record of success 3 years of experience in management role within enterprise software sales or equivalent Significant experience in the enterprise SaaS industry is highly preferred Skills and Competencies Strong leadership and team management skills with the ability to inspire and motivate a high-performing sales development team Excellent communication and interpersonal skills with a proven ability to manage relationships with key stakeholders Strategic thinking and problem-solving abilities with a data-driven approach to decision-making Proficiency in using CRM systems and sales engagement tools e g Outreach SalesLoft Education Bachelor s degree in Business Marketing or a related field MBA or equivalent advanced degree is a plus Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license