Collections Executive

3 weeks ago

Bengaluru, India Zyoin Group Full time

Role: Collections Executive Location: Bangalore Employment Type: Full-Time We are looking for a motivated and customer-focused Collection Executive to join our team, specializing in the recovery of overdue payments for US-based credit card accounts. The ideal candidate will have excellent communication skills, strong negotiation abilities, and a deep understanding of credit card collections, ensuring compliance with US regulations and delivering effective resolutions for delinquent accounts. RESPONSIBILITIES- Collection Activities: ● Manage assigned portfolios of delinquent US credit card accounts. ● Contact customers via phone, email, or other communication channels to recover overdue payments. ● Negotiate payment arrangements or settlements that align with company policies. Account Management: ● Update and maintain accurate records of collection efforts and outcomes. ● Identify accounts requiring escalations or legal actions and forward them to the appropriate teams. Regulatory Compliance: ● Ensure all collection activities adhere to US regulations, including the Fair Debt Collection Practices Act (FDCPA). ● Handle sensitive customer information in compliance with data protection standards. Customer Service: ● Address customer queries and concerns regarding their credit card accounts professionally. ● Educate customers about repayment options and the consequences of non-payment. Performance & Reporting: ● Meet or exceed monthly collection targets and key performance indicators (KPIs). ● Prepare regular reports on collection progress, payment trends, and account statuses QUALIFICATIONS Education: Bachelor’s Degree in Finance, Business or related field Experience: ● 2-6 years of relevant experience of working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc ● Experience in developing and enacting debt recovery plans and strategies to prevent losses Technical Skills: ● Excellent knowledge of various collection techniques ● Experience in developing and enacting debt recovery plans and strategies to prevent losses ● Knowledge of MS Office, Data Interpretation, databases, and alternate modes of collections Soft Skills: ● Excellent communication and interpersonal skills ● Demonstrated experience of being empathetic with customers ● Problem-solving and critical-thinking skills

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