Team Lead

Job Description

- Managing SUT filing / preparation tasks for team size of 10 or more
- Oversee and manage tax processing tasks in the team (approx. 50% of the time)
- Perform related duties as assigned by the higher management
- Own attainment of high employee satisfaction and retention; lead development of programs and initiatives within group to attain high employee satisfaction.
- Must possess strong interpersonal, organizational, presentation and facilitation skills
- Communicate the objective of the project, desired outcomes and measure success.
- Exposure to Goal setting for self and team members across all IC levels
- Play a crucial part in hiring talent and grooming them for growth within the team members
- Understand the training needs well and collaborating with SMEs and LD
- Experience in managing the performance discussions with the team members regularly
- Ensuring all Tax filing submissions are completed on-time, accurately and to Avalara targets on efficiency and profitability.
- Achieving key KPI targets set by the department. This may be subject to revision couple or more times yearly
- Customer focused with excellent communication skills you will be able to explain and convey information clearly to clients (as may be required)
- Collaborating with all the stakeholders effectively without any escalation
- Developing as a people manager, supporting employees by providing guidance, coaching, training and have regular 1:1s. Partner with manager on employee related issues, performance reviews career conversations.
- Play important role for all Exec and Client escalations. Also propose appropriate RCAPA for future
- This is an excellent opportunity for the right candidate to expand their knowledge and experience whilst joining an exceptional group of professionals dedicated to exceeding customer expectations and driving organizational excellence
- Building trusted client relationships in a timely and cost-efficient manner
- Ensuring Applications specific data and reporting is fully up to date.
- Maintaining a profitable revenue from extra hours performed on client issues.
- Follow / Establish strong processes around the Filing tasks across relevant jurisdictions
- Work closely with onsite teams/stakeholders
- Good understanding of State filing guidelines; Identify gaps in process and propose appropriate corrective measures
- Understanding possible automation areas and partner with Engineering / Product teams
- Being Proactive rather than being reactive in managing potential challenges and people issues
- Participate in functional area meetings by not only providing feedback on content but also speaking in front of the team on a specific topics.

What Youll Need to be Successful

Qualifications

- Overall experience 8 to 10 years. Sales Use SME and experience in managing a team for 1 2 years min.
- Should have excellent language skills in English (oral and written)
- MBA in Finance (preferably)
- MS Excel (intermediary to Advance) skills. Other MS office apps proficiency
- Ability to keep the team motivated under all circumstances with a strong focus on customer satisfaction
- Attention to detail, with a drive to continuously improve
- Results-oriented, highly organized, motivated and driven to succeed
- Able to work under pressure
- Self-driven, result oriented and deadline driven

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