[Urgent] Customer Support Specialist

2 days ago

Agra, India InLighnX Global Pvt Ltd (InLighn Tech) Full time

Customer Support Specialist 📍 Location: Lucknow Company name: InLighnX Global 🕓 Employment Type: Full-time Are you passionate about helping people and creating exceptional customer experiences? We’re looking for a Customer Support Executive to join our growing team 🚀 💼 About the Role As a Customer Support Executive, you’ll be the first point of contact for our customers — providing friendly, efficient, and solution-oriented assistance across multiple channels (email, chat, phone, or social media). You’ll collaborate closely with our operations, product, and sales teams to ensure every customer feels heard, valued, and delighted. 🎯 Key Responsibilities - Respond promptly to customer inquiries via phone, email, or chat - Resolve customer complaints and ensure high satisfaction levels - Maintain accurate records of customer interactions and feedback - Identify recurring issues and share insights with the team to improve processes - Uphold company values and represent the brand positively in all interactions 🧩 Requirements - 1–3 years of experience in customer support or a related role (freshers with strong communication skills are welcome) - Excellent verbal and written communication in English - Strong problem-solving and interpersonal skills - Ability to multitask, stay organized, and work under minimal supervision - Familiarity with CRM tools (like Zendesk, Freshdesk, or HubSpot) is a plus 💚 Why Join Us - Competitive salary and growth opportunities - Supportive, collaborative work culture - Opportunity to make an impact in a fast-growing company

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