US International Voice Process Jobs Opening in Spancore technology at Pachapalayam,, Peelamedu, Pollachi, CoimbatoreLess
2 days ago
Key Responsibilities Customer Interaction Answer inbound customer calls and address their queries effectively. Handle outbound calls to follow up on service requests, sales leads, or collections. Provide accurate information about products, services, or processes. Ensure high levels of professionalism in every interaction to create a positive customer experience. Problem Resolution Listen actively to customer concerns and complaints. Troubleshoot technical or service-related issues with patience. Escalate unresolved issues to senior staff or relevant departments. Document complaints and feedback for continuous improvement. Sales & Upselling Promote company products or services during customer conversations. Achieve monthly/quarterly sales targets or KPIs (Key Performance Indicators). Handle objections tactfully and build rapport with customers. Process Adherence Follow standard operating procedures (SOPs) and scripts while interacting with customers. Maintain compliance with quality standards, data protection, and company policies. Ensure accurate data entry in CRM or call logging systems. Shift & Time Zone Management Work in alignment with US time zones (night shifts in India/Asia). Adhere to attendance and punctuality policies, as consistency is critical in international processes. Manage workload effectively during high-volume call periods. Performance Monitoring Achieve set targets for Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction Score (CSAT). Maintain high accuracy in communication and documentation. Participate in regular performance reviews and feedback sessions. Team Collaboration Coordinate with colleagues, supervisors, and quality analysts to improve service delivery. Share insights, best practices, and common customer pain points with the team. Support training and mentoring for new hires when required.More information about this US International Voice Process JobPlease go through the below FAQs to get all answers related to the given US International Voice Process jobWhat are the job requirements to apply for this US International Voice Process job position? Ans: A candidate must have a minimum of fresher as an US International Voice Process What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This US International Voice Process is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the US International Voice Process position? Ans: There are immediate 1 job openings for US International Voice Process in our Organisation.
12th Pass (HSE)
-
Coimbatore, India Spancore Technology Full timeImmediate Opening at Spancore Technology – BPO Voice Process! Are you looking to start or grow your career in the BPO industry? Join Spancore Technology, a fast-growing company offering exciting opportunities in Voice Process roles! Job Location: Gandhipuram, CoimbatoreThe ideal candidate will handle inbound and outbound calls, assist customers with...
-
Coimbatore, India Spancore Technology Full timeImmediate Opening – US Voice Process Executive Join Spancore Technology – Gandhipuram, Coimbatore We are hiring US Voice Process Executive for our growing team! Job Type: Full-Time (Night Shift) Experience: Freshers & Experienced Candidates Welcome Salary: Attractive Package + Night Shift Allowance + Incentives Job Role: * Handle inbound and outbound...
-
Coimbatore, India Spancore technology Full timeKey Responsibilities 1. Customer Interaction Handle inbound and outbound calls with professionalism and courtesy. Respond to customer inquiries about products, services, billing, or policies. Provide accurate information and resolve issues efficiently. Maintain a polite and empathetic tone, even when dealing with difficult customers. 2. Problem Resolution...
-
US Voice Process
2 days ago
Coimbatore, India Spancore technology Full timeWe Are Hiring – US Voice Process - Customer Support ExecutiveWork Location: Gandhipuram, Coimbatore Position: US Voice Process - Customer Support Executive Job Role & Responsibilities: * Handle inbound and outbound calls for US-based clients * Provide excellent customer service and support * Follow communication scripts and resolve queries efficiently *...
-
Coimbatore, India Spancore technology Full timeImmediate Opening – US Voice Process at Spancore Technology!Key Responsibilities1. Customer Interaction & Support Handle incoming and outgoing calls from US-based customers. Assist customers with product information, order details, billing, refunds, and issue resolution. Accurately record customer information and queries in the CRM system. Ensure polite,...
-
Coimbatore, India Spancore technology Full timeImmediate Opening – BPO Voice Process (Office Work) – Coimbatore Are you looking to kickstart your career in the BPO industry? We have urgent openings for Voice Process – Office Work roles in Coimbatore! Job Highlights: * Role: BPO Voice Process - Domestic/International * Type: Full-time, Office-based * Location: Coimbatore * Freshers &...
-
US Voice Process
2 days ago
Coimbatore, India Spancore Technology Full timeWe’re Hiring – US Voice Process - Night Shift Location: Gandhipuram, Coimbatore Kick-start your career in international voice support with Spancore Technology, a fast-growing BPO company in Coimbatore!Key Responsibilities1. Customer Interaction Handle inbound and outbound calls with US-based customers in a professional manner. Understand customer queries...
-
Coimbatore, India Spancore Full timeImmediate Openings: Data Entry (Non-Voice) at Spancore Technology!Are you meticulous, organized, and have a good eye for detail? Spancore Technology in Gandhipuram, Coimbatore is currently hiring for our Data Entry (Non-Voice) process!This is a fantastic opportunity for anyone who is comfortable with computers and enjoys working with data. No phone calls,...
-
Coimbatore, India Spancore Full timeImmediate Opening – US Voice Process Job Location: Gandhipuram, Coimbatore What is the job role? We are hiring for the US Voice Process, which involves handling outbound/inbound calls to assist customers based in the United States. The role focuses on customer service, support, or sales, depending on the project. Who can apply? Freshers and experienced...
-
Coimbatore, India Spancore Technology Full timeJob Opening – BPO Voice Process ExecutiveJob Location: Gandhipuram, CoimbatoreWe are hiring for BPO Voice Process Executive who will handle customer interactions via voice calls.This is a Voice Process job.Qualifications required* Minimum 12th pass or any graduate* Good communication skills (English or regional languages)* Freshers and experienced...
