Senior Customer Success Manager
19 hours ago
Job Description As a Senior Customer Success Manager at FieldAssist, you will lead and mentor a team to deliver exceptional account management, drive adoption, and ensure satisfaction. Overseeing strategic clients, you will guide them to achieve measurable outcomes and maximum value. This role requires strategic leadership, customer advocacy, and technical acumen. About The Role - Lead, coach, and develop the customer success team to ensure high performance, customer-centricity, and continuous improvement. - Manage and grow key customer relationships through proactive account leadership, customer onboarding, and regular strategic business reviews. - Drive adoption by enabling customers to realize the full value of FieldAssist's products and solutions in alignment with their business goals and outcomes. - Own upsell and cross-sell opportunities by identifying areas where customers can expand their usage and benefit further. - Act as a senior escalation point for customer concerns, ensuring swift and effective resolution by collaborating across Sales, Product, and Delivery teams. - Partner closely with cross-functional teams to align resources and initiatives that support customer and business objectives. - Oversee renewals, billing processes, and revenue growth initiatives within your customer portfolio. - Foster advocacy by supporting case studies, references, and customer success stories. - Provide data-driven insights and qualitative feedback to Product and Leadership teams to improve customer experience and retention strategies. - Be open to travel for customer meetings, strategic reviews, and on-site engagement where required. Who We're Looking For - 7+ years of experience in customer-facing roles with demonstrated leadership in Customer Success, Account Management, or CRM/SaaS environments. - Proven track record of leading teams, mentoring talent, and delivering results in fast-paced, high-growth SaaS companies. - Strong technical acumen to deeply understand products and advise customers effectively (knowledge of web technologies like API and JSON is a plus). - Exceptional strategic communication and presentation skills, with the ability to influence senior stakeholders and C-level executives. - Strong collaboration, problem-solving, and strategic thinking abilities. - Proficiency in Microsoft Excel and PowerPoint for business analysis and reporting.
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CRM Implementation Specialist
1 week ago
Gurugram, India Customer Success Full timeJob Title CRM Implementation Specialist Description We are seeking a skilled CRM Implementation Specialist to lead the deployment of CRM systems for our mid-size clients. The successful candidate will be responsible for configuring CRM solutions, delivering comprehensive training, and developing detailed documentation to ensure client success and...
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Customer Success Account Manager
1 week ago
Gurugram, India Microsoft Full timeJob Description The Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum. The prevailing...
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Customer Success Manager
17 hours ago
Gurugram, India AiSensy Full timeAbout AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing...
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Customer Success Manager
16 hours ago
gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.- Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing-...
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Customer Success Manager
1 day ago
Gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing800Crores +...
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Customer Success Manager
1 week ago
Gurugram, India WATI.io Full timeWati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...
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Customer Success Manager
1 week ago
Gurugram, India Weekday AI Full timeThis role is for one of the Weekday's clients Salary range: Rs - Rs (ie INR 4-5 LPA)Min Experience: 2 years Location: Gurugram JobType: full-time We are seeking a dynamic and customer-focused Customer Success Manager to drive client satisfaction, retention, and long-term relationships. In this role, you will serve as the primary point of contact for our...
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Customer Success Manager
2 weeks ago
Gurugram, India Weekday AI Full timeThis role is for one of the Weekday's clients Salary range: Rs 400000 - Rs 500000 (ie INR 4-5 LPA) Min Experience: 2 years Location: Gurugram JobType: full-time We are seeking a dynamic and customer-focused Customer Success Manager to drive client satisfaction, retention, and long-term relationships. In this role, you will serve as the primary point of...
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Customer Success Manager
1 week ago
Gurugram, Gurugram, India BitScale Full timeJob Description About Us At Bitscale, we're a tight-knit, ambitious team of IIT Kanpur grads building a signal-first GTM automation platform that makes SDRs and growth teams 10x more effective. We've spent years at places like JP Morgan, HSBC, Nanonets, and CityMall, and now we're building the next big thing from the ground up with real customers, real data,...
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Customer Success Account Manager
2 days ago
Gurugram, India Microsoft Full timeOverview The Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum. The prevailing...
