Manager-Managed Services Team Lead

Job Description About The Role Grade Level (for internal use): 10 TheRole: Team Lead, Managed Services Operations The Team: Cappitech is the market leading solution provider for trade and transaction reporting globally offering clients best in class technology and consulting services. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements. The Impact: Managed Services Team Lead for Regulatory Operations in Transaction Reporting will oversee the transaction reporting process to ensure compliance with regulatory requirements. This role will involve managing a team, developing and implementing operational strategies, and collaborating with various stakeholders to enhance reporting efficiency and accuracy. What's In It For You As part of a high-impact program, the position offers a unique opportunity to shape and lead engagement models, drive automation and data quality initiatives, and serve as a key interface between internal teams and external stakeholders. With broad exposure across legal, compliance, technology, and client-facing functions, this role is ideal for someone looking to make a meaningful contribution in a dynamic, fast-evolving environment where precision, collaboration, and innovation are paramount. Responsibilities We are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the S&P Cappitech Support team. The ideal candidate will be comfortable in communicating with clients, answering regulatory queries, and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR, MiFID, ASIC, CFTC, SEC andor SFTR. The role is client facing and requires a high degree of technical competence. Duties and accountabilities - 4-6 relevant experience in in managing a team in the transaction reporting domain - Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution - Helping clients understand how the solution works and how to resolve reporting issues - Involvement in client training and site visits - Escalate issues in a timely manner and ensure follow and resolution. - Assist in validation or UAT for issue resolution - Working on Client specific projects What We're Looking For Business competencies Experience - Client facing experience - Financial services experience preferred particularly securities finance - Knowledge of transaction reporting desired - Ability to grasp concepts of a technical nature - Advanced MS Excel skills preferred - Understanding of SQL, API - Knowledge of other vendor systems useful Personal competencies Personal impact - Strong analytical skills - Be proactive and able to work independently - Ability to listen, learn quickly and demonstrate initiative - Good attention to detail - Focused on delivery Communication - Must be an excellent written and verbal communicator - Excellent interpersonal skills - Able to easily adapt communication style in different situations - Committed to high quality output - Highly motivated, disciplined, confident and a team player. The ability to adjust to shifting priorities is a must - Ability to collaborate effectively with team About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What's In It For You Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. 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Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 320340 Posted On: 2025-10-07 Location: Gurgaon, Haryana, India