Service desk analyst
4 weeks ago
Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.Join Our Team and Be a Catalyst for ChangeWe don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.Job Summary The primary purpose of the Service Desk Analyst is to handle client inquires and resolve the client issues in a timely manner while providing outstanding customer servicePrimary Duties & Responsibilities Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.Effectively communicate with requesters in a clear, positive, and professional manner (in accordance with Intelliteach script, spelling, grammatical, and related guidelines);Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resourcesEffectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related toolsClearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines)Escalate unresolved issues to the appropriate channelsIdentify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.Other DutiesPerforms other duties as assigned by managementProvide backup support to other team membersFollow all quality, safety, and company guidelines to ensure a safe and productive work environment, and actively live the company values.RequirementsBachelor’s degree is a must2 years of general office experience2 years of customer service experienceDexterity in using the computer keyboard and mouse while seated at a desk is required. Specific vision abilities required by this job include close vision, depth perception and ability to focus.Ability to perform computer functions and to operate basic office equipment.Must be able to speak English clearly and be articulate via calls; be able to read and write English.
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Service Desk Analyst
1 week ago
Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full timeYears of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...
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Service Desk Specialist
3 weeks ago
Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full time*Role :Service Desk Analyst*Required Technical Skill Set IT Service Desk Operations*Desired Experience Range: 2 to 5 Yrs. *Location of Requirement :Pune/Kochi *Notice Period:0-45 days candidates only*Virtual Drive:03-Oct-25(Fri)Desired Competencies (Technical/Behavioral Competency)Must-Have · Atleast 3 years of experience handling Service Desk services. ·...
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Service Desk Analyst
3 weeks ago
Bengaluru, Karnataka, India, Karnataka Launchio Consulting Full timeJob Title: Service Desk AnalystLocation: Bangalore / PuneSalary Range: ₹5 LPA – ₹7 LPA (Based on Experience)About the RoleWe are looking for a highly skilled and customer-focused Service Desk Analyst to join our team. The ideal candidate should have excellent communication skills, hands-on experience with ticketing tools, and expertise in resolving...
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IT Service Desk Analyst I
4 days ago
IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Arrow Electronics Full time US$ 54,000 - US$ 72,000 per yearPosition:IT Service Desk Analyst IJob Description:IT Service Desk Analyst IHelp Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.What You'll Be DoingA Tier 1 Help Desk Analyst typically takes the initial...
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Service Desk Analyst
3 weeks ago
Bengaluru, Karnataka, India, Karnataka Capgemini Engineering Full timeService Desk AnalystLocation: PAN IndiaExperience: 2–4 yearsChoosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through efficient...
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IT Service Desk Analyst I
1 week ago
IN-MH-Pune, India (Solitaire Bldg) Arrow Electronics Full time US$ 90,000 - US$ 1,20,000 per yearPosition:IT Service Desk Analyst IJob Description:IT ServiceDesk Analyst What you'll be doing:Service Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.A Tier 1 Service Desk Analyst typically takes the...
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Service Desk Supervisor
2 weeks ago
Gurugram, Gurugram, India AHEAD Full timeJob Description The Service Desk Supervisor is a member of the Managed Services Operations team whose primary function is to provide daily operational support, workflow management and supervision for the 24x7 Service Desk team. The Team Supervisor is responsible for continual improvement, critical incident process management, delivery of quality program and...
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Global IT Service Desk Analyst
3 weeks ago
Vadodara, India Lucy Electric Full timeJob Description Internal Job Title: Global IT Service Desk Analyst Business: Lucy Electric Manufacturing & Technologies Pvt Ltd Location: Halol, Vadodara, Gujarat Job Reference No: 4110 About Us: Lucy Group Ltd is the parent company of all Lucy Group companies. Incorporated in 1897, Lucy Group is diversified into four business units, based on the...
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Apply in 3 Minutes: Service Desk Analyst
3 weeks ago
Pune, India OA Compserve Pvt. Ltd Full timeJob Description Salary : 15 - 20 LPA Client : Birla soft Excellent Communication skills are required - Major support will be Voice based Skill : Service Desk Analyst No of positions : 15 Years of experience : 5-7 yrs minimum Location : Mumbai/Pune Job Summary We are seeking a skilled and customer-focused IT Service Desk Analyst to join our...
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Apply in 3 Minutes: Service Desk Analyst
3 weeks ago
India Ensemble Health Partners Full timeJob Description Job Title: Analyst II, Service Desk Experience: 3-5 Years Job Location: Remote, India Company Overview Ensemble Health Partners India, we're at the forefront of innovation, leveraging cutting-edge technology to drive meaningful impact in the Revenue Cycle Management landscape. Our future-forward technology combines advanced AI-driven...
