Service desk analyst
3 days ago
Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.Join Our Team and Be a Catalyst for ChangeWe don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.Job Summary The primary purpose of the Service Desk Analyst is to handle client inquires and resolve the client issues in a timely manner while providing outstanding customer servicePrimary Duties & Responsibilities Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.Effectively communicate with requesters in a clear, positive, and professional manner (in accordance with Intelliteach script, spelling, grammatical, and related guidelines);Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resourcesEffectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related toolsClearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines)Escalate unresolved issues to the appropriate channelsIdentify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.Other DutiesPerforms other duties as assigned by managementProvide backup support to other team membersFollow all quality, safety, and company guidelines to ensure a safe and productive work environment, and actively live the company values.RequirementsBachelor’s degree is a must2 years of general office experience2 years of customer service experienceDexterity in using the computer keyboard and mouse while seated at a desk is required. Specific vision abilities required by this job include close vision, depth perception and ability to focus.Ability to perform computer functions and to operate basic office equipment.Must be able to speak English clearly and be articulate via calls; be able to read and write English.
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Service Desk Analyst
2 weeks ago
india TransPerfect Full timeOVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...
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Service Desk Analyst
2 weeks ago
Bengaluru, India Capgemini Engineering Full timeJob Description Service Desk Analyst Location: PAN India Experience: 24 years Choosing Capgemini means choosing a place where youll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience...
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IT Service Desk Analyst I
12 hours ago
IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Arrow Electronics Full time US$ 54,000 - US$ 72,000 per yearPosition:IT Service Desk Analyst IJob Description:IT Service Desk Analyst IHelp Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.What You'll Be DoingA Tier 1 Help Desk Analyst typically takes the initial...
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IT Service Desk Analyst I
6 days ago
IN-MH-Pune, India (Solitaire Bldg) Arrow Electronics Full time US$ 90,000 - US$ 1,20,000 per yearPosition:IT Service Desk Analyst IJob Description:IT ServiceDesk Analyst What you'll be doing:Service Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.A Tier 1 Service Desk Analyst typically takes the...
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Service Desk Analyst
1 week ago
Gurugram, Gurugram, India ThoughtSol Infotech Ltd. Full timeJob Description Key Responsibility Areas (KRA) Designation: Service Desk Executive Location: Gurugram Experience: Minimum 2 years 1. Service Desk and IT Support Responsible for logging IT issues through phone, email, chat, and web portal. Log, track, and resolve incidents using Manage Engine and ADX tools. Assign tasks to engineers and ensure timely...
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Service Desk
1 week ago
India SmarTek21 Full time ₹ 8,00,000 - ₹ 12,00,000 per yearWe are looking for experienced Service Desk & End User Support Engineers to provide Level 1 and Level 2 technical support across the enterprise. This role is critical in ensuring uninterrupted productivity for end users by delivering efficient support across service desk operations, basic infrastructure troubleshooting, including Virtual Desktop...
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Service Desk-service Desk
2 weeks ago
India Zensar Technologies Full timePFB the Roles & Responsibilities of AMS team: 1) Service Desk Knowledge and strong communication 2) Call handling experience 3) Remote Team coordination with multiple 4) Must have strong communication skills (mandatory) 4) Basic2Average / Basic2Moderate understanding of coding (DOTNET) 5) Basic2Average / Basic2Moderate understanding of Database and SQL...
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Service Desk Specialist
8 hours ago
India DigitalRemoteServices Full timeCompany Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Our core services include scalable cloud solutions, advanced remote...
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Service Desk Specialist
2 days ago
India DigitalRemoteServices Full timeCompany Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Our core services include scalable cloud solutions, advanced remote collaboration...
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L1 Service Desk
5 days ago
India DigitalRemoteServices Full timeAt Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Key services include scalable cloud solutions, advanced remote collaboration tools, comprehensive IT...
