Senior Technical Support Engineer

4 weeks ago

Bengaluru India Informatica Full time

Job Description Build Your Career at Informatica We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world. Senior Technical Support Engineer - Oracle We're looking for aSenior Technical Support Engineerto join our team in Bangalore You will report to our Manager, Technical Support Technology You'll Use Informatica product knowledge, Databases, Troubleshooting, and Provides technical support for the diagnosing, troubleshooting, of cloud infra/application. Exposure to cloud platform AWS/Azure along with Linux support. - Core expertise in Oracle RDS troubleshooting and performance tuning - Linux and windows - Having MSSQL will be an added advantage Your Role Responsibilities Here's What You'll Do - Manage communications with customers, at all levels, to maintain positive relationships. - Experienced user of information tools and training to provide consistent, high levels of customer satisfaction. - Provide technical support which will include problem solving and performance tuning. - Keeping the SLAs intact with the support requirement - Perform incident/alert troubleshooting, problem analysis and provide high quality solutions to technical issues. - Actively participates in technical forums. - May mentor Associates and Support Engineers. What We'd Like to See - Ability to quickly learn new technologies in a dynamic environment. - Strong Analytical and problem-solving skills. - Proactively share technical knowledge and best practices with team members. - Articulate ideas and thoughts clearly and easily. - Interact well with team leaders, peers, junior staff and other managers at various positions. - Well-developed knowledge of Oracle & MSSQL theory and operational practices. - Highly adept at customer relationships and issue resolution communication skills. Role Essentials - BE or equivalent educational background is preferred. - Minimum 7+ years of relevant professional experience. Perks & Benefits - Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans - Flexible time-off policy and hybrid working practices - Equity opportunities and an employee stock purchase program (ESPP) - Comprehensive Mental Health and Employee Assistance Program (EAP) benefit Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture. Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica.. Connect with,, and. Informatica.Where data and AI come to life.

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