
Senior Technical Support Engineer
16 hours ago
Providing Senior technical support and assistance to customers via email, phone, or chat, to help troubleshoot and resolve technical issues related to our technical products or services.
Identify and diagnose technical issues and problems, and provide timely and effective solutions to customers.
Preferred experience with JIRA , Zendesk, Monday, Slack environments/Onboarding
Collaborate with other Senior technical support staff and departments to resolve complex issues and escalate to appropriate parties when necessary.
Document customer interactions, issues, and resolutions in a timely and accurate manner.
Stay current with technology trends and advancements, and continuously develop technical knowledge and skills.
Assist in creating and maintaining technical documentation, knowledge base articles, and troubleshooting guides.
Manage customer expectations and ensure timely follow-up and resolution of issues.
Provide feedback to product development teams on customer issues and product improvement opportunities.
Skills:
Strong communication skills: Excellent written and verbal English - Mandatory
Willing to work shifts to support US time zones
Education : BE-Bachelor or Engineering in any stream/BCA/MCA
5+ years of technical support or IT related work with a proven track record of issue resolution
Hands-on experience with Windows/Linux/Mac OS environments
Very strong sense of customer value.
Positive attitude towards work and should be a team player
Excellent client relationship and customer handling skills
Ability to troubleshoot, diagnose and reproduce technical issues
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Good understanding of computer systems, mobile devices and other tech products
Ability to document technical knowledge in the form of notes and manuals
Prioritize and manage several open issues at one time
Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
Provide product and customer feedback to internal stakeholders for improvement of product and customer experience
Understand critical KPIs and continuously work towards achieving targets
Taking ownership of customer issues reported and seeing problems through to resolution
Knowledge of eCommerce flows such as product configuration in database is a preferred
-
Senior Technical Support Engineer
13 hours ago
Bengaluru, India InfoPro Solutions Pvt Ltd Full timeAs a technical support engineer, you'll support: Providing Senior technical support and assistance to customers via email, phone, or chat, to help troubleshoot and resolve technical issues related to our technical products or services. Identify and diagnose technical issues and problems, and provide timely and effective solutions to customers. ...
-
Senior Technical Support Engineer
2 weeks ago
Bengaluru, India Broadcom Full timeJob Description Job Description: The VMware Cloud Foundation (VCF) division enables organizations worldwide to run their business critical and modern applications in a secure, resilient, and cost-efficient manner. With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX, and Aria, Broadcom customers receive the...
-
Senior Engineer, Technical Support
1 week ago
Bengaluru, Karnataka, India Pegasystems Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAs a Senior Engineer, Technical Support at Pega, you will be the face of the company, dedicated to providing world-class technical support and advice on the use of Pegasystems Products and Applications. Your goal is to make interactions with clients easy, pleasant, and rewarding by offering superior support services. Working alongside talented colleagues and...
-
Senior Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Informatica Full time ₹ 6,00,000 - ₹ 18,00,000 per yearBuild Your Career at InformaticaWe're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of...
-
Senior Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India Informatica Full time ₹ 20,00,000 - ₹ 25,00,000 per yearBuild Your Career at InformaticaWe're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of...
-
Senior Technical Support Engineer
2 days ago
Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 15,00,000 - ₹ 25,00,000 per yearSr. Technical Support Engineer, Focused Services - Cloud NGFW Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on...
-
Senior Staff Technical Support Engineer
5 days ago
Bengaluru, Karnataka, India RUCKUS Networks Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThe Company – CommScopeCommScope's Networking, Indoor Cellular & Security Solutions (NICS) segment incorporates Ruckus Network's, which focuses on enabling wireless and wired connectivity across complex and varied networks. It offers dedicated engineering and Customer Service and Support resources to our customers across a spectrum of verticals including -...
-
Senior technical support engineer
4 weeks ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
-
Senior Technical Support Engineer
4 weeks ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeCompany Description Our Mission At Palo Alto Networks everything starts and ends with our mission Being the cybersecurity partner of choice protecting our digital way of life Our vision is a world where each day is safer and more secure than the one before We are a company built on the foundation of challenging and disrupting the way things are done ...
-
High Salary Senior Technical Support Engineer
3 weeks ago
Bengaluru, Karnataka, India Broadcom Full timeJob DescriptionJob Description:The VMware Cloud Foundation (VCF) division enables organizations worldwide to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX, and Aria, Broadcom customers receive the scale...