3 Days Left Inside Sales Executives

4 weeks ago

Mumbai, Maharashtra, India Dc Consultants Full time
Job Description

Key Responsibilities:

- Lead Engagement & Conversion:
- Call, WhatsApp, and email inbound leads across India, performing needs analysis to convert prospects into paying customers for flagship courses.
- Guide parents through the purchase journey and provide personalized recommendations based on their requirements.
- Upsell & Cross-Sell:
- Recommend advanced programs, bundles, and learning toys to existing users to maximize revenue.
- Achieve monthly revenue and conversion targets through effective upselling and cross-selling strategies.
- Product Mastery:
- Develop in-depth knowledge of the company's pedagogy, outcomes, and success stories to deliver confident, consultative sales pitches.
- Be an expert on all product offerings and outcomes to provide clear value propositions to parents.
- Pipeline Management:
- Maintain accurate CRM records, track follow-ups, deal stages, and daily call metrics for transparent reporting and performance monitoring.
- Customer Experience:
- Provide empathetic, solution-oriented support to resolve customer queries and ensure a seamless buying process.
- Coordinate with support teams when needed to resolve customer concerns or provide post-sale assistance.
- Market Feedback Loop:
- Share valuable insights with marketing, product, and activation teams to improve campaigns and refine user journeys based on customer interactions.

Must-Have Qualifications:

- Languages: Fluent in English and Hindi, with clear and engaging phone presence.
- Experience: 1-3 years in B2C inside sales, telesales, or customer success (EdTech or digital products preferred).
- Proven Track Record: A history of consistently hitting monthly revenue and conversion targets.
- CRM Proficiency: Comfortable using CRM software, spreadsheets, and virtual meeting tools.
- Mindset: High empathy, consultative approach, and strong objection-handling skills.
- Work Schedule: Comfortable with a 6-day work week, with a rolling Saturday or Sunday off.

Nice-to-Have:

- EdTech Experience: Familiarity with the EdTech sector is a significant advantage.
- Industry Knowledge: Familiarity with early-years education or parenting products.
- Outbound Sales Experience: Exposure to outbound call campaigns or dialer systems.
- Upsell/Cross-Sell Knowledge: Knowledge of upselling and cross-selling frameworks and data-driven selling techniques.

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