[19/10/2025] Customer Support Engineer

2 days ago


Vadodara, India TIGI HR Full time

Position: Technical Support Engineer (Ahmedabad | WFO) Experience: 2–4 Years We're looking for a proactive and technically skilled Customer Experience Engineer to join our team in Ahmedabad. The ideal candidate will provide application support, troubleshoot technical issues, and ensure timely resolution via ITSM/ticketing systems — all while meeting customer SLAs and satisfaction goals. 🔧 Key Responsibilities: - Provide technical support and issue resolution - Handle tickets via ITSM and meet SLA targets - Troubleshoot using Linux, networking, and virtual environments - Maintain documentation and RCA reports - Ensure a collaborative team environment ✅ Skills Required: - Application support experience - Proficiency in Linux, Networking, and basic DB knowledge - Strong communication and problem-solving skills - Positive, customer-first attitude ⭐️ Nice to Have: - RedHat / DB / Microsoft Admin Certifications - Experience with SLA, escalations, and time-series databases.



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