HR Operations

Job Description Requirement: Exp: 5+ years Notice period: Immediate Willingness to work Europe timings Minimum 2 years experience in HR Services and any HR application like Success factor, SAP, Workday etc, Proficiency in SAP / Success Factors; MS Tools like SP, Excel; Knowledge of CRM Tools like Dynamics, ServiceNow, etc. Graduation but Post-Graduation (any specialization) will be an advantage Excellent written & verbal English communication - IMP Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.) Knowledge of MS tools (SharePoint, Excel & PowerPoint) Attention to detail and ability to follow guidelines Ability to maintain highly confidential and sensitive information Ability to deliver against agreed objectives/ service levels Ability to work effectively in a team and willingness to help others Contract Description We are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.) Key Accountabilities: Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity Respond & resolve queries in a timely & accurate manner with employee experience at the core. Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.) Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies Contract Description We are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.) Key Accountabilities: Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity Respond & resolve queries in a timely & accurate manner with employee experience at the core. Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.) Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies Skills and Qualifications Willingness to work Europe timings Minimum 2 years experience in HR Services and any HR application like Success factor, SAP, Workday etc. Graduation but Post-Graduation (any specialization) will be an advantage Excellent written & verbal English communication Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.) Knowledge of MS tools (SharePoint, Excel & PowerPoint) Attention to detail and ability to follow guidelines Ability to maintain highly confidential and sensitive information Ability to deliver against agreed objectives/ service levels Ability to work effectively in a team and willingness to help others Contract Description We are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.) Key Accountabilities: Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity Respond & resolve queries in a timely & accurate manner with employee experience at the core. Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.) Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies Skills and Qualifications Willingness to work Europe timings Minimum 2 years experience in HR Services and any HR application like Success factor, SAP, Workday etc. Graduation but Post-Graduation (any specialization) will be an advantage Excellent written & verbal English communication Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.) Knowledge of MS tools (SharePoint, Excel & PowerPoint) Attention to detail and ability to follow guidelines Ability to maintain highly confidential and sensitive information Ability to deliver against agreed objectives/ service levels Ability to work effectively in a team and willingness to help others Additional Sills: