Customer Success Manager
13 hours ago
Job Description Job Title: Customer Success Manager Employment Type: Full-time Salary Range: Upto 10 LPA Company Website:www.clumsybumsy.com About Us At Clumsy Bumsy, we make healthy, fresh meals for cats and we do it with heart. Every pack we deliver represents trust from a pet parent who wants the best for their fur baby. That's why our relationship with customers doesn't end at purchase it starts there. We're looking for a Customer Success Manager who can lead this relationship end to end ensuring every customer feels heard, supported, and genuinely cared for. From building a strong support team to designing retention strategies and turning feedback into action this role is all about empathy, ownership, and excellence. Key Responsibilities Lead and manage the entire customer success function, ensuring a seamless and positive experience across all touchpoints WhatsApp, calls, email, and social platforms. Build and mentor a high-performing customer support team, focusing on training, empathy, and quick problem resolution. Set up SOPs and service workflows to ensure consistent tone, response time, and accuracy in communication. Analyze customer feedback, complaint patterns, and retention data to identify root causes and improve overall experience. Collaborate with production, logistics, and marketing teams to resolve issues, manage escalations, and close feedback loops. Develop and implement customer loyalty and retention programs that turn one-time buyers into lifelong advocates. Track and report key metrics such as NPS, response time, churn rate, and repeat order ratio to measure team performance and customer health. Handle high-priority or sensitive cases directly to maintain trust and brand credibility. Own post-purchase engagement, including proactive follow-ups, feedback collection, and subscription management. Continuously refine communication tone and playbooks to reflect the brand's personality warm, helpful, and genuinely caring. Key Requirements Bachelor's or Master's degree in Business, Communication, or a related field. 46 years of experience in customer success, service, or CRM preferably in a D2C, FMCG, or subscription-based brand. At least 2 years in a team leadership or managerial role. Strong understanding of CRM tools, support dashboards, and customer lifecycle management. Exceptional communication and problem-solving skills with a calm, empathetic, and solution-first mindset. Data-driven with the ability to translate feedback into actionable insights and measurable improvements. Ability to work cross-functionally with production, marketing, and operations to ensure smooth customer journeys. A natural people-person someone who genuinely loves connecting with customers and creating delightful experiences. Pet lover at heart because understanding pet parents starts with caring about pets yourself
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Manager, Customer Success
2 days ago
Hyderabad, India Magnitude Software Ind Pvt.Ltd Full timeJob Description Job Description The Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities,will be responsible for Customer Success team in India .You will proactively engage with our customers to ensure they realize value from our products and solutions,...
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Manager, Customer Success
13 hours ago
Hyderabad, India insightsoftware Full timeJob Description Job Description The Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and...
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Customer Success Manager
1 week ago
Hyderabad, India SellersCommerce Full timeJob Description Location: Hyderabad, TL Experience: 4 to 8 years in customer success roles Role Summary We're looking for a proactive, process-driven Customer Success Manager to own and scale post-sales customer experience across onboarding, retention, and revenue growth. This role is critical in ensuring customer health, reducing churn, and building a...
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Customer Success Manager
4 days ago
Hyderabad, India NNIIT Full timeJob Description Job Title:Customer Success Manager Company:NNIIT Location:Hyderabad Budget / Salary Range:3 3.5 LPA Employment Type:Full-time About NNIIT NNIIT is an innovativeE-Learning platformdedicated to helping students enhance their academic learning. We cater to students from6th to 12th grade, with a specialized focus onJEE Main, JEE Advanced, and...
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Customer Success Manager
18 hours ago
India Gleantap Full timeCompany DescriptionGleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention.Role DescriptionThis is a full-time remote role for a Customer...
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Manager, Customer Success
4 days ago
Hyderabad, India insightsoftware Full timeManager, Customer Success Job Description The Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team’s performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products...
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Manager, Customer Success
4 days ago
Hyderabad, India insightsoftware Full timeJob DescriptionThe Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team’s performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to...
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Lead - Customer Success
1 week ago
Hyderabad, India Keka HR Full timeJob Description Job Summary As the Team Lead for Customer Success, you will oversee and guide a team of Customer Success Managers (CSMs) to deliver an exceptional customer experience. Your primary responsibilities will include driving customer satisfaction, retention, and growth by ensuring customers achieve their goals using our product or service. You will...
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Customer Success Manager
2 weeks ago
India MeltPlan Full timeJob Description Apply here: https://job-boards.greenhouse.io/meltplan/jobs/4033030009 About MeltPlan MeltPlan is reimagining pre-construction workflows with AI: bringing automation, accuracy, and compliance intelligence into code research, take-offs, estimating, and project planning. Backed by leading investors and industry partners like DPR Construction,...
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Customer Success Manager
18 hours ago
India Total CollectR Virtual Collector & Debt Negotiator Full timeWe're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up. That means we're looking for builders who thrive in environments with minimal structure, is excited by the idea of building infrastructure and breathing life into it through direct execution.This...
