Customer Success Manager
4 weeks ago
Job Description Job Title: Customer Success Manager Employment Type: Full-time Salary Range: Upto 10 LPA Company Website:www.clumsybumsy.com About Us At Clumsy Bumsy, we make healthy, fresh meals for cats and we do it with heart. Every pack we deliver represents trust from a pet parent who wants the best for their fur baby. That's why our relationship with customers doesn't end at purchase it starts there. We're looking for a Customer Success Manager who can lead this relationship end to end ensuring every customer feels heard, supported, and genuinely cared for. From building a strong support team to designing retention strategies and turning feedback into action this role is all about empathy, ownership, and excellence. Key Responsibilities Lead and manage the entire customer success function, ensuring a seamless and positive experience across all touchpoints WhatsApp, calls, email, and social platforms. Build and mentor a high-performing customer support team, focusing on training, empathy, and quick problem resolution. Set up SOPs and service workflows to ensure consistent tone, response time, and accuracy in communication. Analyze customer feedback, complaint patterns, and retention data to identify root causes and improve overall experience. Collaborate with production, logistics, and marketing teams to resolve issues, manage escalations, and close feedback loops. Develop and implement customer loyalty and retention programs that turn one-time buyers into lifelong advocates. Track and report key metrics such as NPS, response time, churn rate, and repeat order ratio to measure team performance and customer health. Handle high-priority or sensitive cases directly to maintain trust and brand credibility. Own post-purchase engagement, including proactive follow-ups, feedback collection, and subscription management. Continuously refine communication tone and playbooks to reflect the brand's personality warm, helpful, and genuinely caring. Key Requirements Bachelor's or Master's degree in Business, Communication, or a related field. 46 years of experience in customer success, service, or CRM preferably in a D2C, FMCG, or subscription-based brand. At least 2 years in a team leadership or managerial role. Strong understanding of CRM tools, support dashboards, and customer lifecycle management. Exceptional communication and problem-solving skills with a calm, empathetic, and solution-first mindset. Data-driven with the ability to translate feedback into actionable insights and measurable improvements. Ability to work cross-functionally with production, marketing, and operations to ensure smooth customer journeys. A natural people-person someone who genuinely loves connecting with customers and creating delightful experiences. Pet lover at heart because understanding pet parents starts with caring about pets yourself
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Manager, Customer Success
4 weeks ago
Hyderabad, India insightsoftware Full timeJob Description Job Description The Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and...
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Customer Success Manager
1 week ago
Hyderabad, India Magnitude Software Ind Pvt.Ltd Full timeJob Description Job Description Core Responsibilities Trusted Advisor & Relationship Management - Act as the primary point of contact and strategic advisor for enterprise customers. - Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. - Lead structured renewal discussions, QBRs (Quarterly...
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Customer Success Manager
2 weeks ago
Hyderabad, India TalAstra HR Consultants Private Limited Full timeJob Description Overview: As Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and loyalty and for ensuring they gain maximum value from the product. You will focus on building long-term relationships, addressing customer needs, and fostering loyalty by...
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Customer Success Manager
3 weeks ago
Hyderabad, India Enculture Full timeJob Description Job Title:Customer Success Manager Company: Enculture (powered by NHR Technologies) Location: Hyderabad About Enculture Enculture is a next-generation Culture Intelligence & Organization Culture Transformation platform. We help organizations listen to employees, understand culture, and drive performance through data. Role Overview We are...
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Account Manager
1 week ago
Hyderabad, India Darwinbox Full timeJob Description About the Role: We are seeking an Account Manager Customer Success to play a critical role in driving the strategic success and transformation of HR systems. You will serve as a bridge between business needs and technology, leveraging your expertise to drive impactful outcomes in workforce management. You will focus on improving customer...
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Manager, Customer Success
2 weeks ago
Hyderabad, India Blackbaud Full timeDescription : Manager, Vertical Customer Success Job Objective: The Manager of the Customer Successis responsible for leading, developing, and strategically guiding a team of Customer Success Managers (CSMs) to deliver exceptional customer experiences through scale and automation. This role requires a seasoned leader who can cultivate a team culture of...
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Customer Success Manager
4 weeks ago
India Gleantap Full timeCompany DescriptionGleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention.Role DescriptionThis is a full-time remote role for a Customer...
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Customer Success Manager Payroll
3 weeks ago
Hyderabad, India Darwinbox Full timeJob Description Role : Payroll Customer Success (Hyderabad / Bangalore) Experience range (Years): 15-20 yrs About Darwinbox: Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation....
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Customer Success Manager
3 weeks ago
India ORO Labs Full timeLocation : Chennai / Bangalore / Pune(Remote with occasional travel) Employment Type : Full-Time About Us ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease...
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Customer Success Manager
3 weeks ago
India ORO Labs Full timeLocation: Chennai / Bangalore / Pune(Remote with occasional travel) Employment Type: Full-Time About Us ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk...
