Customer Success Manager
3 weeks ago
Job Description Job Title:Customer Success Manager Company: Enculture (powered by NHR Technologies) Location: Hyderabad About Enculture Enculture is a next-generation Culture Intelligence & Organization Culture Transformation platform. We help organizations listen to employees, understand culture, and drive performance through data. Role Overview We are looking for a Customer Success Manager who is tech-savvy, quick to learn, and comfortable using AI tools. You'll support customers post-sale, manage onboarding and documentation, resolve queries, and feed structured insights back into the product team. What You'll Do - Support customer onboarding: set up customers on the different survey platforms, train them on how to use the Enculture platform and empower them to use the survey workflows. - Handle day-to-day customer queries (functional + basic technical) via email/chat/calls. - Use CRM and AI tools to manage customer queries create and update help docs, FAQs, and ticket summaries. - Document issues clearly and coordinate with Product & Engineering teams for resolutions. - Translate and prioritize customer feedback into simple problem statements / user stories. - Help customers understand dashboard data and basic culture metrics. - Provide training and support to customers to ensure they understand how to use the product effectively and achieve their desired outcomes. - Build and maintain strong relationships with customers, serving as their trusted advisor and primary point of contact for any inquiries or assistance. - Monitor customer satisfaction levels and proactively identify opportunities to enhance the customer experience. What We're Looking For - 3-5 years in Customer Success / Product Support / Implementation (SaaS experience preferred). - Strong comfort with software tools, admin consoles, and web apps; learns workflows fast. - Hands-on use of AI tools for writing, summarizing, and documentation. - Clear written and spoken communication; ability to explain technical topics in simple language. - Customer-first mindset, high ownership, and attention to detail. - Bachelor's degree in Engineering / IT / Business / HR / Psychology or related fields. Nice to Have - Exposure to HRTech / survey tools / analytics dashboards. - Basic understanding of user stories, workflows, and UAT. - Knack for experimenting with different AI tools Interested candidates can directly apply or share their resume on [Confidential Information]
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Manager, Customer Success
4 weeks ago
Hyderabad, India insightsoftware Full timeJob Description Job Description The Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and...
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Customer Success Manager
1 week ago
Hyderabad, India Magnitude Software Ind Pvt.Ltd Full timeJob Description Job Description Core Responsibilities Trusted Advisor & Relationship Management - Act as the primary point of contact and strategic advisor for enterprise customers. - Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. - Lead structured renewal discussions, QBRs (Quarterly...
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Customer Success Manager
2 weeks ago
Hyderabad, India TalAstra HR Consultants Private Limited Full timeJob Description Overview: As Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and loyalty and for ensuring they gain maximum value from the product. You will focus on building long-term relationships, addressing customer needs, and fostering loyalty by...
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Customer Success Manager
4 weeks ago
Hyderabad, India Clumsy Bumsy Full timeJob Description Job Title: Customer Success Manager Employment Type: Full-time Salary Range: Upto 10 LPA Company Website:www.clumsybumsy.com About Us At Clumsy Bumsy, we make healthy, fresh meals for cats and we do it with heart. Every pack we deliver represents trust from a pet parent who wants the best for their fur baby. That's why our relationship with...
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Account Manager
1 week ago
Hyderabad, India Darwinbox Full timeJob Description About the Role: We are seeking an Account Manager Customer Success to play a critical role in driving the strategic success and transformation of HR systems. You will serve as a bridge between business needs and technology, leveraging your expertise to drive impactful outcomes in workforce management. You will focus on improving customer...
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Manager, Customer Success
2 weeks ago
Hyderabad, India Blackbaud Full timeDescription : Manager, Vertical Customer Success Job Objective: The Manager of the Customer Successis responsible for leading, developing, and strategically guiding a team of Customer Success Managers (CSMs) to deliver exceptional customer experiences through scale and automation. This role requires a seasoned leader who can cultivate a team culture of...
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Customer Success Manager
4 weeks ago
India Gleantap Full timeCompany DescriptionGleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention.Role DescriptionThis is a full-time remote role for a Customer...
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Customer Success Manager Payroll
3 weeks ago
Hyderabad, India Darwinbox Full timeJob Description Role : Payroll Customer Success (Hyderabad / Bangalore) Experience range (Years): 15-20 yrs About Darwinbox: Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation....
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Customer Success Manager
2 weeks ago
Hyderabad, India insightsoftware Full timeJob DescriptionCore Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business...
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Customer Success Manager
1 week ago
Hyderabad, India IOTRL Connect Full timeAbout SafetyConnect: SafetyConnect is an AI-driven enterprise safety platform used by large organisations to reduce road accidents and improve process safety. We work with companies like Siemens, Tata Capital, Schindler, Adani, Syngenta, and Gilbarco. Our products cover: Smartphone-based telematics for driving safety Process safety & compliance workflows...
