Chief Executive Officer

Job Description Job Description Role Summary We are looking for a seasoned CEO (15-25 years) with deep domain experience in IT staffing, workforce solutions and managed services. The CEO will own full P&L responsibility and drive topline growth, margin expansion, delivery excellence (SLAs), and client success. This is an execution-first leadership role that requires both strategic vision and operational rigor. Key Responsibilities - Strategy & Growth - Own P&L and deliver aggressive revenue growth targets (3-year scale plan). - Define and execute GTM for staffing and managed services: enterprise sales, account expansion, industry verticals and geographic expansion. - Design pricing & packaging (staff augmentation rates, managed services subscription models, outcome-based contracts). - Sales & Business Development - Build and scale a high-performing sales organization (hunters, enterprise AEs, pre-sales) with clear quotas. - Secure and expand enterprise MSAs and long-term managed services contracts. - Drive channel & partner alliances to accelerate scale and reduce client acquisition costs. - Delivery & Operations - Own end-to-end delivery for staffing placements and managed services engagements. - Implement SLA-driven managed services model (SLA creation, monitoring, escalation, runbooks). - Improve utilization, reduce time-to-fill, and increase fill-quality through process, training and automation. - Strengthen vendor governance, bench management, and third-party supplier performance. - Service Excellence & Risk Management - Establish formal service delivery governance (SLA adherence, incident management, root-cause remediation). - Oversee compliance, background verification (BGV/KYC) processes, and audit readiness. - Implement risk controls for client contracts, data security and regulatory compliance. - People & Organization - Build and lead a senior leadership team: Head of Sales, Head of Delivery/Operations, Head of Finance, Head of HR. - Create clear accountability, OKRs/KPIs, and incentive plans for sales and delivery teams. - Drive culture: performance-oriented, customer-first, and low bureaucracy. - Finance & Investor Relations - Manage forecasting, budgeting, cash flow & working capital. - Present performance and growth plans to investors and lenders support fundraising or tranche releases. - Optimize margins via pricing discipline and operational efficiency. Required Qualifications & Experience - 15-25 years of experience with a majority in IT staffing, workforce solutions, IT managed services, or IT services. - Proven track record scaling staffing and/or managed services businesses to significant revenue (ideally 50 Cr+ or equivalent regional scale). - Strong enterprise sales experience (MSAs, long-cycle deals) and relationship with Fortune / large enterprise clients preferred. - Deep understanding of delivery models for managed services (L1/L2/L3 support, remote ops, service desks, devops/infra managed services). - Demonstrated P&L ownership and ability to hit growth + margin targets. - Experience building teams, systems (ATS, CRM, ticketing), and operations for scale. - Prior experience with international clients (US/EMEA/APAC) is a plus. - MBA or relevant advanced degree is a plus but not mandatory. Essential Skills & Competencies - Strategic thinker with strong execution bias. - Excellent financial acumen and commercial negotiation skills. - Operational discipline: metrics-driven, process-minded. - Strong people leader, recruiter and coach. - Client-centric with excellent stakeholder management. - Resilient, decisive, and comfortable in a fast-growth environment.