Chief Executive Officer

Job Description Shepherds Hospitality Private Limited Chief Executive Officer (Hospitality & Business) Location: Gurgaon / Bangalore Compensation: Equity-only leadership role at inception; transitions to salary plus equity after defined revenue performance and successful funding milestones. About Shepherds Hospitality Shepherds Hospitality Private Limited is the hospitality and operations arm of Shepherds, a real estate company building high-yield, tech-enabled living and stay experiences. This subsidiary owns and operates the full stack of hospitality for Shepherds assets: rooms, F&B, events, guest experience, and operating systems, with the ambition to build a globally respected, design-led, operationally excellent brand. Role Overview The CEO is the single point leader for Shepherds Hospitality, combining CEO and Chief Business Officer mandates. This leader owns vision, P&L, brand, commercial strategy, and on-ground operations across all properties and verticals. The remit covers market launch, revenue growth, partnerships, and day-to-day execution, building a platform that delivers exceptional guest experience, strong unit economics, and attractive returns to owners and partners. Key Responsibilities Strategic & Commercial Leadership - Define and own the long-term hospitality strategy, positioning, and operating model for Shepherds Hospitality. - Design and execute a multi-city expansion roadmap, including market selection, asset strategy, and launch playbooks. - Build the commercial architecture: pricing models, fee structures, contracts, and partnership frameworks across stays, F&B, and events. - Translate strategy into clear plans, KPIs, and dashboards tied to profitability, quality, and growth. Market Building & Business Development - Launch and own priority geographies; secure supply from homeowners, developers, and strategic partners. - Build and lead city-level GTM: channel mix, corporate and B2B programs, event and long-stay products, and distribution alliances. - Develop strong relationships with owners, builders, brokers, and capital partners to grow and retain the portfolio. End-to-End Operations - Lead all hospitality operations: front office, housekeeping, engineering, F&B, events, and centralized service hubs. - Establish operating standards, SOPs, and training systems that ensure consistent brand delivery across properties. - Implement tech-enabled workflows to improve efficiency in check-in, housekeeping, maintenance, inventory, and vendor management. Guest & Brand Experience - Create a distinctive guest journey and service culture that combines boutique warmth with operational discipline. - Use feedback, NPS, and review data to drive improvement, recovery, and product refinement. - Work with design and product teams so that spaces, amenities, and digital touchpoints reflect the brand promise. Revenue, P&L & Yield - Own full P&L for Shepherds Hospitality, including occupancy, ADR, RevPAR, F&B, events, and ancillary income. - Oversee revenue management and distribution across OTAs, direct channels, corporate contracts, and partnerships. - Develop and scale B2B, long-stay, events, and corporate housing programs to deepen yield and stabilize cash flows. People & Culture - Build and lead a multi-layered team: property GMs, operations and F&B heads, revenue and distribution leaders, and central support. - Shape a performance culture that blends high accountability with learning, inclusion, and frontline empowerment. - Design org structures, role charters, academies, and succession plans to support rapid scale. Partnerships & Stakeholders - Work closely with Shepherds (real estate) leadership to align asset strategy, underwriting, and operating models. - Own relationships with OTAs, distribution partners, event and F&B collaborators, and key vendors. - Engage with investors, advisors, and board members on performance, risk, and strategic opportunities. Innovation & Systems - Champion data-driven decision-making across operations, revenue, and guest experience. - Evaluate and implement hospitality technology: PMS, channel managers, CRM, workflow tools, and AI-driven systems. - Benchmark global brands and emerging operators, bringing relevant practices into the Shepherds context. Ideal Profile - 1220+ years of progressive leadership in hospitality or adjacent sectors, with multi-property or multi-city responsibility and clear P&L ownership. - Background as GM, Director of Operations, COO, Country Head, or similar role in hotels, serviced apartments, branded rentals, or hospitality platforms. - Deep understanding of full-stack hospitality: rooms, F&B, events, housekeeping, engineering, revenue management, and distribution. - Strong commercial track record improving margins, scaling revenue, and managing complex budgets and stakeholder expectations. - Experience building and leading distributed teams with an emphasis on training, culture, and service quality in high-growth environments. - High integrity, owner mindset, field presence, and comfort working closely with founders and investors. Compensation - Equity-only leadership role at start, sized to reflect CEO and CBO-level responsibility and venture-scale ambition. - Transition to competitive salary plus equity once mutually agreed revenue and funding thresholds are achieved. - Structured for a founder-level leader who wants to build and own a category-defining hospitality platform in partnership with Shepherds.