BiteSpeed - Product Support Team Lead
2 weeks ago
Job Description About The Role At BiteSpeed, providing the highest level of support possible has been a priority from Day 0. Weve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we cant compromise on, it should only go up. Weve scaled teams and are now looking for someone to lead Product Support for us and help our customers get successful. What Youll Do - Lead our product support team and handle technical/product issues. - Set up systems to log, categorize, and route bugs and feature requests to the product team. - Review customer screen recordings to spot UI/UX roadblocks and share actionable feedback. - Work directly with e-commerce founders in 50+ countries, helping them get the most out of our product. - Use tools like SQL, JavaScript, Postman, and browser dev tools to debug and support product makes you a good fit : - You care about creating a software service experience that parallels a Michelin star Italian restaurant. - Youve worked at an early-stage SaaS startup (bonus points if youve led a team before). - You have a deep understanding of SQL, JavaScript, Postman API testing and web You have a genuine interest in conversations with people from different backgrounds to learn about their and Location : Location : Bangalore. (ref:hirist.tech)
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Bengaluru, India BiteSpeed Full timeJob Description Roles And Responsibilities - Lead, mentor, and grow the product support team to deliver outstanding support experiences. - Act as an escalation point for complex customer issues and product queries. - Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools. - Build processes to log, track, and prioritize...
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Bengaluru, India BiteSpeed Full timeAbout BiteSpeedHey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal &...
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BiteSpeed - Implementation Manager
3 weeks ago
Bengaluru, India BiteSpeed Full timeWhat you'll do:- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.- Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.- Becoming a trusted product advisor for our customers, helping them with all the...
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BiteSpeed - Team Lead - Business Development
3 weeks ago
Bengaluru, India BiteSpeed Full timeAbout BiteSpeed: Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We're currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav...
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Bengaluru, India BiteSpeed Full timeAbout BiteSpeed- Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.- Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.- 5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav...
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Bengaluru, India BiteSpeed Full timeAbout BiteSpeedHey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal &...
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BiteSpeed - Manager - Client Onboarding
3 weeks ago
Bengaluru, India BiteSpeed Full timeAbout BiteSpeed Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal &...
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BiteSpeed - Partnerships & Channel Manager
3 weeks ago
Bengaluru, India BiteSpeed Full timeAbout BiteSpeed. Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online. Currently, 3000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels. Read more...
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BiteSpeed - Director - Finance
7 days ago
Bengaluru, India BiteSpeed Full timeDescription: Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal &...
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BiteSpeed - Customer Onboarding Manager - EMEA
3 weeks ago
Bengaluru, India BiteSpeed Full timeAbout BiteSpeed.Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal &...
