BiteSpeed - Implementation Manager

3 weeks ago

Bengaluru, India BiteSpeed Full time

What you'll do:- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.- Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.- Building the playbook for our customer success function to scale for the next stage of growth.What makes you a good fit:- You care about delivering a service experience that parallels a Michelin star Italian restaurant.- You genuinely like helping people and making them successful.- You have 1+ years of work experience in customer success with technical understanding of the product.- You have a genuine interest in conversations with people from different backgrounds to learn about their lives (ref:iimjobs.com)

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