BiteSpeed - Product Support Lead (Immediate Start)
2 weeks ago
Job Description Roles And Responsibilities - Lead, mentor, and grow the product support team to deliver outstanding support experiences. - Act as an escalation point for complex customer issues and product queries. - Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools. - Build processes to log, track, and prioritize bugs and feature requests. - Collaborate closely with the product and engineering teams to improve product reliability and usability. - Review customer screen recordings and usage patterns to identify UI/UX improvements. - Set up and maintain reporting on key support metrics (e.g., ticket volume, resolution time, CSAT). - Develop SOPs and knowledge bases for internal support teams and end users. - Drive process improvements to reduce ticket volume and improve self-service adoption. - Work directly with founders, developers, and marketers using BiteSpeed, helping them achieve their business goals. - Create feedback loops from support to product and marketing teams for continuous improvements. - Ensure a personalized, prompt, and delightful experience across all customer : - 36 years of experience in product support, customer support, or technical account management. - Strong experience with: - SQL (basic queries and data investigation) - JavaScript (troubleshooting and browser debugging) - Postman (API testing and validations) - Proven leadership experience or team management exposure. - Prior experience at a fast-paced SaaS or startup environment preferred. - Excellent communication skills and a problem-solving mindset. - Deep empathy for customers and strong attention to Qualifications : - Experience in e-commerce platforms (especially Shopify). - Familiarity with support tools like Intercom, Zendesk, or Freshdesk. - Basic understanding of UI/UX and customer journey mapping. - Ability to work in a global, remote-first team (ref:hirist.tech)
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BiteSpeed - Product Support Team Lead
2 weeks ago
Bengaluru, India BiteSpeed Full timeJob Description About The Role At BiteSpeed, providing the highest level of support possible has been a priority from Day 0. Weve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we cant compromise on, it should only go up. Weve scaled teams and are now looking for someone to...
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BiteSpeed - Manager - Client Onboarding
3 weeks ago
Bengaluru, India BiteSpeed Full timeAbout BiteSpeed Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal &...
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BiteSpeed - Implementation Manager
3 weeks ago
Bengaluru, India BiteSpeed Full timeWhat you'll do:- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.- Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.- Becoming a trusted product advisor for our customers, helping them with all the...
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BiteSpeed - Partnerships & Channel Manager
3 weeks ago
Bengaluru, India BiteSpeed Full timeAbout BiteSpeed. Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online. Currently, 3000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels. Read more...
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BiteSpeed - Customer Onboarding Manager - EMEA
3 weeks ago
Bengaluru, India BiteSpeed Full timeAbout BiteSpeed.Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal &...
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BiteSpeed - Revenue Operations Manager
3 weeks ago
Bengaluru, India BiteSpeed Full timeAbout BiteSpeed.Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels.Read more about...
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BiteSpeed - Director - Finance
7 days ago
Bengaluru, India BiteSpeed Full timeDescription: Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal &...
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Bengaluru, India BiteSpeed Full timeAbout BiteSpeed:We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more...
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Bengaluru, India BiteSpeed Full timeAbout BiteSpeed. Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online. Currently, 3000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels. Read more...
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Bengaluru, India BiteSpeed Full timeAbout BiteSpeed:Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal &...
