Guest Relation Officer(female)

1 week ago

Cannanore KL IN Satirth Bussiness Solutions Full time

Key Responsibilities Patient Visitor Support Greet and direct patients and visitors upon arrival Provide assistance with wayfinding scheduling and understanding non-clinical processes Communication Information Serve as a central point for providing information regarding hospital services visiting hours patient privacy policies and available amenities Concerns Resolution Proactively listen to and address non-medical patient and visitor concerns e g room comfort noise levels administrative issues with empathy and efficiency Document all feedback and resolutions accurately Liaison Coordinate with clinical and administrative departments e g Admissions Nursing Facilities Billing to fulfill patient requests and ensure a synchronized service experience Discharge Assistance Assist in making non-clinical arrangements for patient discharge such as transportation and ensuring all personal belongings are accounted for Maintain Dignity Confidentiality Strictly adhere to hospital policies regarding patient confidentiality and privacy Environment Check Conduct regular rounds to waiting areas and common spaces to ensure cleanliness comfort and a welcoming atmosphere Required Skills and Qualifications Experience Proven experience e g 2 years in a customer service patient relations or hospitality role preferably within a healthcare or medical setting Education High School Diploma or equivalent required an Associate s or Bachelor s degree in Healthcare Administration Hospitality or a related field is preferred Interpersonal Skills Exceptional empathy patience and the ability to communicate clearly and calmly during stressful or emotional situations Organizational Skills Excellent multi-tasking and organizational abilities with a strong attention to detail Technical Proficiency standard office applications Microsoft Office Suite SALARY Best in industry Job Type Full-time Work Location In person

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