▷ 15h Left: Guest Relations Supervisor

1 week ago


Kottayam KL IN Kumarakom Lake Resort Full time

Key Responsibilities Guest Experience Service Quality Welcome and assist guests in a warm professional and personalized manner Ensure smooth check-in and check-out experiences for all guests Anticipate guest needs and preferences to deliver memorable tailor-made experiences Handle guest inquiries requests and complaints efficiently and courteously Supervise and coordinate VIP and repeat guest arrivals departures and special arrangements Maintain close coordination with Housekeeping F B and other departments to ensure guest satisfaction Team Supervision Coordination Lead and motivate the Guest Relations team to achieve service excellence Conduct regular training sessions and briefings to maintain consistent service standards Monitor team performance and provide constructive feedback Prepare and update duty rosters and ensure adequate coverage during shifts Operational Responsibilities Oversee guest amenities welcome letters and room inspections for VIP guests Maintain accurate guest history records in the PMS for future personalization Ensure all guest feedback is logged analyzed and reported to management Assist in developing guest loyalty initiatives and service improvement programs Support the Front Office team during peak hours and special events Job Type Full-time Pay 22 000 00 - 25 000 00 per month Application Question s Female Candidates Preferred Language English Required Malayalam Required



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