Customer Care Executive

7 days ago

Shimla, Himachal Pradesh, India Summerhill Technologies Pvt Ltd Full time

ELIGIBILITY CRITERIA - Education - Minimum Graduate Work Experience - 0 - 1 years SKILLS REQUIRED - We are looking to hire Customer Experience CX Executives The CX Executives will be responsible for managing the interface between the company and their customers through all modes of communication including phone calls social media platforms We believe that the absolute best customer experience is critical for the success of the company and are looking for people who will own this responsibility The ideal candidate should have - Strong communication skills spoken written in English Hindi Problem-solving quick thinking Capabilities and Excellent listening skills Attention to detail with the ability to work smart and not just hard Ability to follow through and find solutions to the challenges faced by customers Analyse trends in challenges being faced by customers and liaise with other teams to find systemic solutions Adept at working with Google Documents and Spreadsheets and basic computer knowledge MS - Office A super positive attitude with a willingness to learn is absolutely mandatory DAILY ROLES AND RESPONSIBILITIES - To be fulfilled by the agent only after she he undergoes the process training Assist customers via phone and e-mails with inquiries about products handle complaints related to purchases and assist customers with placing orders and abandoned checkouts Maintain detailed records of customer interactions including inquiries complaints and actions taken Follow up with customers to ensure their issues are resolved Direct follow up on unresolved concerns to appropriate departments for further investigation Manage escalations from social media and management escalations Meet Key Result Areas KRAs and Key Performance Indicators KPIs consistently Job Type Full-time Pay 14 000 00 per month Shift Timings- 9 00 AM-6 00PM Work Location In person Job Types Full-time Part-time Pay 14 000 00 per month Language English Required Work Location In person

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