Manager- Enterprise Success

Job Description

Recruitment Fraud Alert

Weve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What To Know

- Commvault does not conduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at [Confidential Information]

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

The Opportunity

The Manager of Enterprise Success Program is responsible for overseeing end-to-end service program delivery within a designated customer portfolio, representing Customer Success throughout all stages of the deal while fostering critical partnerships with internal and external stakeholders. Acting as the primary leadership point of contact and escalation for their customer base, the manager directly manages Customer Success and Technical Account Managers and supervises the delivery of Customer Success and Support services to customers. Their role includes driving customer satisfaction, promoting effective utilization of Commvaults cloud platforms, ensuring consumption and growth, fulfilling Support contractual obligations, and governing delivery for their assigned accounts led by their team members.

Note: Working hours for this position is between 4:00 PM to 1:00 AM

What Youll Be Doing,

- Recruit, onboard, develop, coach, mentor, and evaluate a diverse team of Customer, Success Account Managers and Technical Account Managers. Establish clear expectations for excellence and cultivate an inclusive environment.
- Foster outstanding cross-team collaboration and communication. Collaborate with all vital partners at Commvault to clarify roles, ensure comprehensive account coverage, assign projects effectively, and promote cross-functional teamwork.
- Empower and support your team to expedite the implementation of cross-cloud workload projects, ensuring technical readiness, addressing blockers promptly, and coordinating technical resources effectively.
- Ensure that your team delivers high-quality, resilient, and successful production deployments.
- Drive operational excellence by managing consumption opportunities efficiently, providing insightful reporting, and maintaining the health of the delivery portfolio.

Who you are

- As a Manager of Enterprise Success team you should have proven leadership skills in building, coaching, developing, and retaining high-performing teams to achieve business objectives, foster customer success, and ensure value realization.
- You should possess demonstrated ability in technical sales, Professional Services, consultative roles, or program delivery, with a proven ability to manage sophisticated projects and support engagements effectively.
- A minimum of 10 years of experience and 5yrs in people management is required, along with previous experience in revenue management and forecasting.
- Additionally, you should have demonstrated ability in inspiring change management or technical adoption initiatives.

Youll love working here because...

- Employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Annual health check-ups, Car lease Program, and Tuition Reimbursement
- An inclusive company culture, an opportunity to join our Community Guilds
- Personal accident cover and Term life cover

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvaults goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [HIDDEN TEXT] For any inquiries not related to an accommodation please reach out to [HIDDEN TEXT].

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