Technical Account Manager

1 day ago

Pimpri, India Airtel Digital Full time

Technical Account Manager (TAM) is accountable for post-sales technical relationship management with enterprise clients across multiple cloud platforms (AWS, Azure, GCP, private/hybrid). The TAM ensures successful onboarding, optimization, ongoing support, and business growth by acting as the technical advisor and trusted advocate for clients. This role collaborates cross-functionally with engineering, operations, product, and customer success teams, and proactively drives adoption, maximizes customer value, and mitigates risk across complex and dynamic cloud environments. Key Responsibilities: - Own the technical relationship for designated accounts, delivering tailored advisory, escalation management, and guidance for multi-cloud setups. - Proactively identify challenges, recommend architectural, performance, security, and cost improvements; drive resolution with internal/external stakeholders. - Conduct periodic account reviews (success metrics, usage, optimization, risks, compliance). - Develop and deliver enablement, onboarding, and best-practices workshops; facilitate customer adoption of new services/features. - Serve as point of contact for major incidents, technical escalations, outage communications, and remediation strategies. - Ensure documentation, runbooks, and knowledge base are up to date and accessible for assigned customers. - Advocate for customer needs and product improvements to CSP engineering/product teams. - Contribute to upsell, cross-sell, and renewal opportunities by identifying technical requirements aligned with business growth. Required Skillsets - Deep technical expertise in multi-cloud environments (AWS, Azure, GCP) including networking, security, compute, storage, cloud-native & hybrid architectures. - Strong troubleshooting and incident management skills with hands-on experience in cloud monitoring, automation, and DevOps tooling. - Excellent communication, interpersonal, and stakeholder management skills (client-facing, executive presence). - Proven ability to translate complex technical concepts for business decision makers. - Knowledge of cloud cost management, compliance, SLAs, and service governance frameworks. - Experience with deployment automation (Terraform, Ansible, cloud SDK/CLI), CI/CD pipelines, and cloud operations best practices. - Familiarity with ITIL, agile/scrum delivery, and service management processes. - Problem-solving orientation with strong data analysis and reporting skills. - Certifications: AWS Solutions Architect, Azure Administrator, Google Cloud Professional, ITIL v4 (preferred). Role’s Success Measures - Customer Satisfaction & Retention: High CSAT/NPS scores, positive client feedback, strong retention and renewal rates. - Technical Issue Resolution: Fast mean time to resolution (MTTR) on technical issues, reduced incident recurrence. - Account Growth: Successful identification and adoption of new cloud services/features, additional revenue from expansions/upsells. - Service Health & Optimization: Improved cost, performance, and security posture for managed workloads; measurable reduction inoutages and operational risks. - Stakeholder Engagement: Effective collaboration with internal teams and clear communication with customers regarding issues, updates, and best practices. - Proactive Value Delivery: Track record of preventing problems, optimizing architectures, and advocating for customer’s business outcomes (not just break/fix support).

  • Account Manager

    3 days ago

    Pimpri, India HARP Full time

    Account Manager – IT Recruitment (Client Delivery & Stakeholder Management) 📍 Location: Bhumkar Chowk, Tathawade, Pune 🧭 Experience Range: 7 – 12 Years 🏢 Work Mode: On-site (No Remote Option) About HARP Technologies and Services Pvt. Ltd. HARP Technologies and Services Pvt. Ltd. is a leading IT staffing and recruitment organization delivering...

  • Senior Accountant Manager

    5 days ago

    Pimpri, Maharashtra, India NIHVA Technologies Pvt Ltd Full time ₹ 25,00,000 - ₹ 50,00,000 per year

    Job Title: Senior Account Manager (Accounts & Finance)Department: Accounts & FinanceReports To: Finance Head / DirectorLocation:Employment Type: Full-timeJob Summary:The Senior Account Manager (Accounts & Finance) will be responsible for overseeing the company's complete accounting operations, including bookkeeping, cash flow management, GST filings,...

  • Manager Technical Sales Support Mining

    2 days ago

    Pimpri, Maharashtra, India KSB Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Major responsibilities:Develop and implement comprehensive sales strategies tailored to Mining market segment.Set ambitious growth targets and ensure achievement through focused execution.Lead, mentor, and manage a team of regional/segment sales managers and executivesOwn product positioning, messaging, and value proposition development.Customize sales...

  • Account Manager

    27 minutes ago

    Pimpri-Chinchwad, Maharashtra, India Actualise Business Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Lead and manage the Operation Department , ensuring effective coordination between internal teams and clients.Maintain strong client relationships by serving as the primary point of contact for all post-sales support activities.Plan, monitor, and deliver client service commitments within defined SLAs and timelines.Collaborate with project, service, and...

  • Regional Account Manager

    5 days ago

    Pimpri, India Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic “Regional Account Manager –Emerging” to contribute to...

  • Technical Project Manager

    1 day ago

    Pimpri, India Academian Inc Full time

    Job Description Job Title Technical Project Manager Job Description- Technical Project Manager - Strong affinity towards project planning with emphasis on Implementation - Ensure project implementations are within defined timeframe of completion with status updates to the client team and deliver web-based training/presentations covering training on new...

  • Oracle Technical Program Manager

    5 days ago

    Pimpri, India Live Connections Full time

    Hi All Greetings from Live Connections! We have an urgent requirement on Oracle Technical Program Manager role with one of our MNC based company in PAN INDIA Location. Please find the below job description and kindly share me your updated CV to sharmila@liveconnections.in Position Title: Oracle Technical Program Manager role Experience Level: 10+ Years Full...

  • Technical Project Manager

    7 days ago

    Pimpri, India InfoCepts Full time

    The ideal candidate is a detail-oriented team player will handle all the resources and coordination from a technical standpoint. You must set and achieve objectives, ensure both top quality and control of the project, handle client and vendor interaction, and act as the subject expert. Responsibilities - Develop comprehensive project plans, detailing scope,...

  • Accountant

    2 days ago

    Pimpri, Maharashtra, India Knackbe technologies Pvt. Ltd. Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Position: AccountantLocation: Office 5 ,Radha heights, Ram Nagar, Tathawade, Pune, 411033Experience: Fresher (0–1 year)Qualification: B.Com / M.Com / MBA (Finance) / CA Inter / EquivalentKey Responsibilities:Assist in maintaining day-to-day accounting records and vouchers.Support in preparing financial statements like Balance Sheet and Profit & Loss...

  • Salesforce Technical Architect

    4 weeks ago

    Pimpri, India Myridius x Aethereus Full time

    About Us Aethereus is now part of Myridius, formerly known as RCG Global Services. This strategic integration combines Aethereus’ expertise in cutting-edge solutions with Myridius’ legacy of delivering transformative business outcomes. At Aethereus, we are passionate about outcomes. We are a team of strategists, designers, architects and tinkerers who...