Customer Excellence Operations Specialist

About the Role Grade Level for internal use 10Job Title Customer Excellence Operations SpecialistJob Overview The Customer Excellence Analyst will work closely with Customer Success Managers CSMs and cross-functional teams to ensure the effective execution of customer operations processes This role will involve coordinating the day-to-day operations of the customer success team supporting process documentation and providing training to ensure continuous team development You will also assist with reporting process improvements and the successful implementation of customer success initiatives Key Responsibilities Customer Operations Process Execution Support the execution and monitoring of customer success workflows ensuring all tasks are completed efficiently and deadlines are consistently met Facilitate process optimization efforts to improve team productivity and the customer experience Cross-Functional Collaboration Coordinate collaboration between Customer Success Commercial operational excellence L D Product and other departments to align customer success efforts with business goals and ensure smooth communication across teams Training Development Provide continuous training and development opportunities for Customer Success Managers CSMs to enhance their skills effectiveness and engagement with customers Develop training materials resources and best practices to drive team performance and customer satisfaction Documentation Reporting Maintain accurate and up-to-date documentation of customer success workflows processes and initiatives Assist with the creation of regular reports on customer success performance including key metrics customer feedback and operational improvements Implementation Execution Lead or assist with the implementation of new customer success initiatives processes or tools ensuring they are executed successfully across the team Support the execution of scalable customer success programs ensuring alignment with business objectives and customer needs Qualifications Education Bachelor s degree in Business Marketing or related field or equivalent work experience Experience 3 - 5 years of experience in customer success customer operations or similar roles Skills Strong project management and organizational skills Deep Understanding of customer excellence requirements and processes Ability to coordinate cross-functional teams and ensure alignment across multiple departments Excellent communication and interpersonal skills Proficiency in customer success tools e g Salesforce Gainsigh etc and Microsoft Office Suite Excel PowerPoint Strong problem-solving and analytical skills Ability to work in a fast-paced dynamic environment and manage multiple priorities effectively Desirable Familiarity with customer success metrics process automation and data analysis About S P Global Commodity Insights At S P Global Commodity Insights our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term sustainable value We re a trusted connector that brings together thought leaders market participants governments and regulators to co-create solutions that lead to progress Vital to navigating Energy Transition S P Global Commodity Insights coverage includes oil and gas power chemicals metals agriculture and shipping S P Global Commodity Insights is a division of S P Global NYSE SPGI S P Global is the world s foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets With every one of our offerings we help many of the world s leading organizations navigate the economic landscape so they can plan for tomorrow today For more information visit What s In It For YouOur Purpose Progress is not a self-starter It requires a catalyst to be set in motion Information imagination people technology-the right combination can unlock possibility and change the world Our world is in transition and getting more complex by the day We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow At S P Global we transform data into Essential Intelligencexc2xae pinpointing risks and opening possibilities We Accelerate Progress Our People We re more than 35 000 strong worldwide-so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business We re constantly seeking new solutions that have progress in mind Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery PartnershipAt S P Global we focus on Powering Global Markets Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you-and your career-need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit Inclusive Hiring and Opportunity at S P Global At S P Global we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills experience and contributions Our hiring practices emphasize fairness transparency and equal opportunity ensuring that we attract and retain top talent By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets Equal Opportunity EmployerS P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law Pay Transparency Nondiscrimination Provision -20 - Professional EEO-2 Job Categories-United States of America SLSGRP202 1 - Middle Professional Tier I EEO Job Group Job ID 311509 Posted On 2025-04-25 Location Gurgaon India